Responsible Gaming

Gambling Addiction

Gambling addiction signs and symptoms

Gambling is a fun and exciting way to kill some time and earn real money on the way. But this fun activity can easily become an addiction, which will affect the lives of both the gambler and his family and friends. Gambling addiction is also known as ‘hidden illness’. The reason behind this name is because there are no obvious physical signs or symptoms like there are in some other forms of addiction. At one point gamblers are not even aware that they have problems, often because they minimize the problem and don't consider it serious.

If you have some of the following symptoms or issues, then you may have a gambling problem: · If you gamble but you don't share it with your friends and family. For some reason you try to be secretive about gambling. Usually you feel the need to hide how much you lose, but you feel so happy and share every time you end up with a big win. · Can you stop gambling whenever you want? Or, you want to spend your last dollar trying to recuperate the money you have lost. · Can you afford to gamble? See, gambling should be considered as a fun activity, and you should only gamble with money you can afford. If you start spending money that you don't have – money you need to pay bills and buy food. Even worse is the urge to borrow money for gambling, selling stuff that you need, and even having the urge to steal just so you can afford to gamble. · If your friends and family are worried about you, if they have noticed certain changes in your behavior, then you might have a gambling problem. Denial will not take you anywhere, and you can always ask for help. That is not a sign of weakness, even though you might feel that way. Just remember, you can always come clean with your family and it is never too late to make some changes for the better.

Deposit Limit

The maximum amount you can deposit at 21Casino is $100,000, and the good news is that there is no withdrawal limit.

It is up to you to set those limits the way you want. You can set daily, weekly and even monthly limits. This way you will know how much money you have spent.

Daily deposit limits are calculated as 24 hours, weekly deposit limits as 7 days and monthly deposit limits as 28 days.

Self-Assessment Test

Self-assessment test is not a test that has right or wrong answers, but it is a test that will help you learn about yourself and your gambling habits. So when you answer these questions try to be as honest as possible, if you are not, you are not helping yourself.

  1. Do you gamble when you are bored and depressed?
  2. When you lose money while gambling, do you feel desperate need to recover that money, again by gambling?
  3. Do you gamble until all your money is gone, and you are left with empty pockets?
  4. Do you lie about how much time and money you spend gambling?
  5. Do your gambling interferes with your social life? Do you prefer gambling to spending time with your family and friends?
  6. After losing all your money, do you feel desperate to gamble again as soon as possible?
  7. Do you want to gamble when you feel disappointed or you had an argument?
  8. Do you have suicidal thoughts because of your gambling? If your answer is ‘yes’ to even one of the questions, it is likely that you have a gambling problem or you are developing one. It is recommended that you seek professional help. You can even contact the Customer Support team or a problem gambling support service and they will do anything that is in their power to help you. You can also consider Self-Exclusion, which can be considered the final step, in case nothing else helped you before.

Self-Exclusion

If you feel that your gambling is out of control, then self-exclusion might be the answer. Let's face it, addiction is a real problem and you need not only the support of your family, but professional help too. At your request, the casino will prevent you from using your account for a certain period of time, again determined by you. During this time you will not be able to open another account. Once the period has lapsed, your account will be reopened.

It is possible to cancel your self-exclusion prior to the expiration of the self-exclusion period. You will be interviewed and if the cancelation is successful, then your account will be reopened after a minimum of 24 hours. This 24 hour period is called cool-off period following your request.

It is possible to have your account self-excluded for an indefinite period. If you change your mind, you need to contact the Customer Support Team and make a request. This kind of a request is applied after a 7 day waiting period, and if your cancellation was successful, then your account will be reopened.

Self-exclusion is a joint effort and commitment between you and the casino. The casino will do anything that is in their power to keep your account closed, but you have to make big efforts as well. During this period of time you shouldn't try to reopen your existing account or try to open new accounts either.

When you request for self exclusion on your account you need to confirm that you understand the exclusion restrictions. Then you need to click a link that will take you to a new page where you need to select the time frame you want for your account to be excluded, and then click ‘submit’. If everything is according to regulations you will receive an email that will confirm that self-exclusion is in effect.

If you are not able to complete this process your account will remain active If you have attempted the automated process, but you were unable to complete it, then you can contact Customer Support and request for them to manually self-exclude you. You have to take into consideration that if you requested self-exclusion via email, this will not be instantaneous. It may take some time and you will receive a confirmation mail when the self-exclusion is in effect. If you haven't chosen a time frame for your self-exclusion then the period will automatically be set for 6 months.

Once the self-exclusion period is activated the casino will not send you any gambling related material, regarding special offers and bonuses. But, we will not be held responsible if you still receive emails from any third-party affiliate marketing. The casino has no control over them.

If you continue to gamble during the self-exclusion period, by opening new accounts, the casino has no obligation to return any deposits or pay any winnings.

Responsible Gaming

21Casino, as part of their Responsible Gambling Policy, provides you with the ability to control and limit the time you spend gambling. You can temporarily take a break or self-exclude and close your account for some time. If you want to check in more details on how you can control your gambling you can click on this link and visit their Website for more information.

Reality Check

Another thing that is available on the 21Casino Website is a Reality Check. Once you log into your account the casino will remind you every hour on the time you have spent, total bets and total losses for that period. You have the option to stop or to continue playing, it's up to you.

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