FAQ

You can find answers to the most frequently asked questions about 888 Casino in our FAQ.

How can I contact the casino?

  • There are a couple of ways you can get in touch with 888 Casino. You can contact them through Live Chat, telephone or send an email.

  • What is a welcome bonus?

  • Every time you join a casino you receive some bonus money to boost your playing experience. At 888 Casino you will receive 100% up to $200 welcome bonus once you make your first deposit.

  • What payment method should I use?

  • At 888 Casino most payment methods are available. So when you sign up for an account you should go through the list and choose the payment method that is the most convenient for you.

  • How to make a deposit?

  • In order to make a deposit you need to be logged into your account and go to the cashier. Choose the preferred deposit method and enter the amount you wish to deposit.

  • How long does the withdrawal take?

  • The processing time of withdrawals depends on the payment method you are using. Some withdrawals are really fast and you can have your cash in less than 24 hours and others can take up to 5 business days.

  • How to withdraw bonus money?

  • Making a withdrawal of your bonus funds is very easy. Before you can make a withdrawal you need to fulfill your wagering requirements first. Once that is done, you can go to the Cashier section and request your withdrawal.

  • Can I delete my account?

  • If you want to delete your account you can do that by simply going to your account and selecting the option ‘Delete Account’. Before you do that you should withdraw all your funds, fill out a form and send it to customer support. The casino also offers the option of self exclusion so you might take that into consideration before you decide to delete your account completely.

  • I am having trouble logging into my account. What should I do?

  • There might be a couple of things why you can’t log into your account. The most obvious reason sometimes is the turned Caps Lock button on your keyboard. If that is not it, then you might fail to send all the required documents when you opened your account so it might be locked. If this is your case then we advise you to contact customer support for further assistance.

  • Can I get free spins at 888 Casino?

  • 888 Casino has many different promotions available for new and existing players, but we are afraid to say that at this point there are no free spins available. If the situation changes in the future the casino will inform you.

  • How to claim the no deposit bonus?

  • All new members will receive no deposit bonus. Once you verify your account you can claim $88 Free No Deposit Bonus offer. Keep in mind that this bonus too comes with wagering requirements that you need to fulfill to make a withdrawal later on.

  • Can I play 888 Casino games on my mobile?

  • Yes, the casino is mobile friendly so you can enjoy your favorite games on your handheld device. You can play the games directly from your browser or you can download an app for iOs or Android device.

  • How many slots are there?

  • Online slots are among the most popular casino games so the number is growing every day. Currently there are 300 different online slot games you can play whenever you want. What is more, all the games can be played in demo version so you can check the game before you decide to play for real money.

  • Can I call the casino?

  • At this point there is no phone number available to get in touch with the casino. Anytime you need help you can contact the casino through Live Chat and the friendly Customer Agents will help you. You can also send an email, but the response time can take up to 24 hours.

  • Who is eligible to play at 888 Casino?

  • The casino uses geo-location software to determine the location of their players. If you are in one of the restricted countries then you will not be able to open an account and play the games.

  • Are there any current promotions and bonuses for new players?

  • The moment you create an account at 888 Casino you will receive a $20 bonus that you can play right away. Just make sure that you check the terms and conditions for this bonus.

  • How do I add money to my account?

  • There are plenty of secure banking options available at 888 Casino. You can choose the one that is the most convenient for you and make a deposit.

  • Are there any match bonuses available?

  • The second time you make a deposit to your account you are eligible for a match bonus up to $2.000.

  • What deposit and withdrawal options are available?

  • All popular payment methods are available at 888 Casino for both making a deposit and later on for making a withdrawal. The highest amount you can withdraw at once is $30.000 and all withdrawals are processed within a few days maximum.

  • How good are customer agents at the casino?

  • Every time you have an issue you can contact customer support via live chat or email. Customer agents are friendly and helpful and you are in good hands any time you have an issue.

  • I can’t login to my account. What should I do?

  • There can be many reasons why you can’t login to an account. Every time you try without success you will receive an error message hinting what the issue might be. · ""The Username or Password Entered does not Exist"" · ""You are already logged in""

    · ""Establishing Connection to the Server""

    · ""Your Account has been Temporarily Disabled""

    · ""Due to recent version updates we kindly ask our Play Money players to re-register""

    · ""Our services may no longer be offered to your country of residence""

    All these messages are self-explanatory and they actually tell you what the problem is. If the problem persists then you should contact Customer Support and they will look into the issue.

  • Is it possible to check the round results?

  • 888 Casino has designed a ‘Game/Bet History’ facility to help members who at some point have doubts about their game play. You can now easily review your own history in this way. First you need to be logged into your account and click the ‘User’ icon above your username. Select ‘Gaming History’ and you will be presented with a list of games that you have played in a specific period of time. You can choose the last 30 days, 60 days or 90 days period. The last game you have played should be at the top of the list. Once you check the game in question and you still have questions regarding the same, we advise you to contact customer support and provide them with the following information: · Username · Date and time you played the game · Game type + Round/Hand/Bet ID · Explain briefly what the issue might be · You can send a screenshot, if you have one, from the round/hand/bet in question.

  • How long does it take to receive a withdrawal?

  • You can view the status of a withdrawal any time you want. Visit ‘Cashier’ and select the ‘History’ tab.

  • Why should I play at 888 Casino?

  • 888 has been available for players for so long, and the fact that they are still available says a lot. This is a trusted casino that provides players with fair, safe and transparent games. Their clients are their priority and they strive to provide the most authentic, technologically advanced gaming experience.

  • What games have the best payout percentage?

  • Return to player, or payout percentage indicates the house edge in casino games. This is a calculation of how much the player should expect in return when they play casino games. For instance if they play a game with an RTP of 97% then that means for every $1 that you wager you should expect to get back $0.97. So, this means that the house edge on the game is only 3%. You have to keep in mind though that these calculations are made over a certain period of time and not per game session.

  • How to make a deposit with real money?

  • Making a deposit is very easy once you register for an account. You need to go to ‘Cashier’ and select the deposit method and enter the amount you want to deposit. The casino offers multiple payment options for players that can be used for both making a deposit and withdrawing money including: · Bank Transfer · Neteller · PayPal The following payment methods can be used for making deposits only: · Visa Credit/Debit Card · MasterCard · Online Banking Transfer · PayNearMe

  • I won the jackpot. What should I do next?

  • First we want to congratulate you on the win. Believe it or not, but jackpot wins at 888 Casino are very common. The next thing you should do is to make a withdrawal. When you hit a jackpot the casino will automatically transfer your winnings in your account. You should contact customer support for information on how best to manage your jackpot wins.

  • What is the difference between real money deposit bonus and real money no deposit bonus?

  • When you make a deposit to your account you will receive a real money deposit bonus. 888 Casino currently offers up to $2.000 in welcome bonus cash. On your first deposit you will receive a 50% match bonus up to $1000 and again, 50% match deposit on your second deposit up to $1000. On the other hand, a no deposit bonus requires you to register for an account and that's it. Currently the casino offers $20 no deposit bonus. Both these bonuses come with certain wagering requirements that you need to fulfill in order to make a withdrawal later on.

  • Is there a way to know that the games I am playing are fair?

  • 888 Casino is fully licensed and authorized to offer real money gambling games. All their games are voluntarily submitted to independent testing with auditors to make sure that their RNGs are working optimally.

  • What bonuses can I receive when I sign up for the casino?

  • Every new player at the casino is rewarded with generous bonuses and promotional offers including: · A $20 No Deposit Sign up Bonus · Get a Sweet Deal 6 Times A Week · Claim up to $1,500 in Welcome Bonus Cash · Free Cash for Playing Real-Money Casino Games with Status Points

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