Responsible Gaming

Just as there are different types of people, proportionally there are different types of gamblers. Roughly we can put gamblers in two categories, action gamblers and escape gamblers.

The first group consists of mostly male, who began gambling early in life and who prefer games that require skills. On the other hand, escape gamblers prefer to play games of luck, like video slots. They play to escape their real life, and while they do they forget about their physical and emotional pain for some time. Then there is a small group of people who binge gamble, and they are the problematic group.

The amount of money you can waste while gambling is theoretically unlimited. You can waste, let's say, $50.000 in one hand for example. You can imagine how difficult it can be to live with a debt you can't pay. For that reason, it is very important to recognize gambling problems and to even take precautions even before you start playing for real money. The following behavior is considered problematic:

· When a person is preoccupied with gambling. All they can think and do is revolving around their previous gambling experiences and they are planning their new gambling ventures. · When they start playing with more money to achieve their desired excitement. · When they repeat unsuccessful efforts to control or even cut back on their gambling. · When they gamble to escape real life that consists of problems and challenges. · When they try to win back the money they have lost with more gambling. · When they start lying to their family and friends and try to cover up their gambling. · When they start committing illegal acts such as forgery or theft. · When they lose their job, educational and career opportunities, jeopardize their relationship, just to name some. · When they rely on others to relieve a desperate financial situation.

We know that it is not easy to deal with any kind of addiction, but the first thing you need to do is to recognize that you have a problem and ask for help. Remember it is never too late to start fresh in life. There is not only one thing that you need to do to deal with gambling problems. It is usually a combination of the following things: · Counseling · Cognitive behavioral therapy · Step-based programs · Self-help · Peer support · Medication · Motivational interviewing · Gamblers Anonymous 12-step program

Deposit Limit

When you deposit your limit even before you start playing you ensure that you don't spend more than you intend to. Decreasing limits applies immediately, but when you try to increase your limit it can take up to 24 hours. This is a time that the casino gives you to reconsider your decision. After that time, if you still want to increase your deposit limit you can. You can change your deposit limits through the cashier or by contacting Member Support Team.

Self-Assessment Test

No matter what stage of gambling you are, you can take a self-assessment test to see whether you are safe or your gambling habits will cause problems in the future. These are simple yes/no questions and you need to be honest when you answer them:

  1. Have you ever missed school or work due to gambling?
  2. Have you ever felt unhappy because of your gambling?
  3. Has gambling ever affected your reputation?
  4. Do you ever feel remorse after gambling?
  5. Have you ever gambled away money you needed for let's say rent?
  6. Have you ever felt a decrease in your ambition because of gambling?
  7. Have you ever chased losses?
  8. Do you have an urge to get back gambling some more after a good win?
  9. Do you gamble away all the money that you have?
  10. Do you ever borrow money to gamble?
  11. Do you sell your possessions to have money for gambling?
  12. Are you feeling reluctant to use your 'gambling money' for something else?
  13. Do you care more about your gambling rather than the wellbeing of yourself and your family?
  14. Do you gamble more than you intend to?
  15. Do you gamble to escape everyday problems?
  16. Have you ever thought of committing an illegal activity to finance your gambling habits?
  17. Do you suffer from insomnia caused by your gambling habits?
  18. Do you get an urge to gamble after an argument?
  19. Do you want to celebrate good news with gambling?
  20. Have you ever thought of suicide because of your gambling?

Self–Exclusion

If you want to take a break from gambling you can do that easily. You can request a 'take a break' period for 1, 2, 7, 14 day, you can even take a break for a month or 6 months if you believe it is necessary. During this time you will not be able to access your account. You will not be able to reactivate your account before the time period has ended. Once the time period has ended you need to contact Customer Support and request reactivation.

If you are still not certain whether self-exclusion is the best option for you then you can ask yourself these questions:

  1. Is gaming taking all your time and interfering with your work or other responsibilities?
  2. Are you trying to recover your previous losses?
  3. Do you have other addictive behaviors?
  4. Do you play while you are under the influence of alcohol or other substances?

If you answered with 'yes' to at least one of the questions then you should consider looking for professional help and self exclude yourself from gambling. Another thing you can do is to install software that will forbid you to access any gambling website like: Cyber Patrol, GamBlock or Net Nanny.

How to get help with gambling problems?

Gambling problem is a serious issue that should be treated in time. There is not one sure thing that will help you overcome your addiction, but rather many different things combined. You might not be aware, but there are Gamblers Anonymous groups in almost every major city. They are a great support group that can really help you in times of need. Don't trust people who offer you a magic formula that will help you solve your problem overnight. This is a complex issue and there is no uniformed method that will work for everyone. It all depends what kind of a person you are and are you willing to do something regarding your issue. You can try calling Gambling problem Help-lines. They are confidential and are available 24/7. Here are some numbers that you might find useful:

· Australia National Gambling Helpline: 1800 858 858 · Belgium Responsible Gambling Hotline: 0800 35 777 (SOS SPELEN) · Canada (Ontario Problem Gambling Helpline): 1-888-230-3505, 1-888-647-4414 · Czech Helpline: 00 420 284 016 666 · France Problem Gambling helpline (Adictel): 0805 02 00 00 · Germany Problem Gambling helpline: (1) 544 13 57, 711 2054 345, 800 1 529 529 · Great Britain Gambling Helpline: 0808 8020 133 (8am to midnight) · Greek Gambling Addiction helpline (KETHEA): 1114 · Hungary Problem Gambling Helpline: 00 36 431 9792 · Italy Gambling Addiction Helpline: 800558822 · Sweden Problem Gambling Helpline: 00 46 20 819 100 · US Confidential National Problem Gambling helpline: 1-800-522-4700 · US Gamblers Anonymous: 1-888-GA-HELPS

Reality Check

You can set an alert notification that will remind you how much time you have spent playing a game. Go to the Menu Tab and select 'Game Time Reminder'. Once the popup message appears you can 'Resume' or 'Close' the game.

On the reality check pop up you can also check your gaming history. You need to click on 'View Gaming History' and see the wins and losses of the last 30 day, 60 day or 90 day period.

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