We have collected answers to the most frequently asked questions about Betsson in our FAQ.
📌 Do I have to register for an account?
If you want to try some games in fun mode you can do that without registering for an account. But, if you want to play for real money then you do have to register for one.
📌 Why do I have to share my personal information upon registration?
Betsson Casino strives to give the highest level of service and to maintain the highest level of security for all its players. For that reason, they need to identify each customer that signs up for the casino.
📌 Is my personal information safe?
Betsson Casino uses state-of-the-art security measures to protect all your sensitive information. All transactions containing sensitive information between the browser and the casino servers are encrypted.
📌 Where can I find information about the company?
If you want to read something more about the company you can find information in the About Section on the website.
📌 Are there any age restrictions for opening an account?
Minors under 18 can't open an account at Betsson Casino.
📌 I try to register for an account but it says that my data is already used. What can I do?
If you receive a message that your data has already been used with the casino then you have probably created an account with the casino before. You should try and recover your account by contacting customer support.
📌 My activation link is not working. What should I do?
If the link you received from the casino is not working then you should try copying the link and paste it to your address bar on your browser.
📌 Can I have more than one account at Betsson Casino?
You are allowed to register for one account only at Betsson Casino. In case you have more accounts you should contact customer support.
📌 Is it possible to change some personal information after registration?
It is possible to change some of the information later on including address, email address, or telephone number.
📌 I can't log in to my account. What should I do?
If you have trouble logging in to your account you may be entering your password wrong.
- Double-check that you are entering your correct username and password.
- Make sure that the Caps Lock key is not turned on.
- If the problem persists, contact customer support for additional help.
📌 I forgot my password. Can I get a new one?
When you try to login to your account click on the 'Forgot username and password' link and you will be redirected to a new page where you need to enter your email. In a couple of minutes, you will receive an email with further instructions.
📌 Can I close my account, and how to?
If you want to close your account you need to contact customer support, and they will guide you through the process.
📌 Can I open an account for someone else?
You can open an account only for yourself and not for anyone else.
📌 I didn't receive the activation link, what should I do?
If you can't find the email with the activation link in your inbox, then you should double-check your spam folder.
📌 How to verify my account?
The only way to verify your account is to send copies of legal documents to the casino. This is a very important process that you have to go through. You should upload the documents using the secure document upload feature which is on your online profile.
📌 Which documents can I use to verify my account?
You have to send documents that can prove your identity such as an ID, Passport, or Driving License. The copy that you send to the casino needs to be clear and your image should be visible. You also need to send proof of your identity, and you can do that by sending a copy of a recent utility bill or a bank statement. In some cases, you will have to provide proof of the payment method that you use, and depending on what you use you may be required to send a screenshot or a copy of your credit or debit card.
📌 What does the casino do with the documents I send?
All documents received at Betsson Casino are stored on a secure server with limited access. What is more, the casino will ask you to cover sensitive data on all the documents that you upload.
📌 How long does it take to verify my account?
Once you upload your documents they will be processed within 24 hours. You will be notified whether your account was approved or not. In some cases, the casino may require some additional documents from you.
📌 What happens if I can't provide the required documents?
If you can't provide the required documents to verify your account the casino may impose restrictions on your gaming activity. Betsson Casino wants to provide a safe environment for all their players and for that reason they must verify your betting account.
📌 How to deposit to my Betsson Casino account?
You have to log into your account first and click on the ‘Deposit’ button first which can be found at the top of the page. A new window will open with all the available deposit methods. Choose the one that is the most convenient for you and follow the simple instructions to deposit to your casino account.
📌 Do I have to pay any commissions when I make a deposit?
Betsson Casino doesn't charge any fees both when you make a deposit and a withdrawal. Anyhow, the payment method you use may charge some fees.
📌 What deposit methods are available at Betsson Casino?
When you log in to your account you can head to the Deposit page and see all the available payment methods. Keep in mind that some payment options may not be available in your country though.
📌 Can I deposit on someone else's account?
No, you can only deposit to your account using a payment method that is held in your name.
📌 If I have permission to use someone else's credit card, can I deposit with it?
The only way to deposit to your account is by using a payment method that is held in your name.
📌 Can I use Bitcoins to make a deposit?
At this point, Bitcoins are not accepted as a payment method at Betsson Casino. You can head to the Deposit page and see all the available payment methods so you can choose the one that is the most convenient for you.
📌 Can I use Paysafecards to make a deposit?
Yes, you can deposit at Betsson Casino using a Paysafecard. The only thing you need to check is whether Paysafecards are available where you live.
📌 Can I use Trustly to make a deposit?
Yes, if your account is registered in the UK, Sweden, Finland or Poland, you can use Trustly to make deposits.
📌 I can't add a new Neteller or Skrill account to deposit?
You can have only one Skrill or Neteller account, so if you have already registered one on your casino account you will not be able to add another.
📌 How quickly will my deposit reflect my casino account?
Once you make a deposit, the deposit time may vary depending on the method you are using.
📌 My deposit hasn't reached my account. Why is that so?
If you made a deposit but after a while, you can't see the funds reflected into your account you should contact customer support for further assistance.
📌 How to make a withdrawal?
If you want to request a withdrawal you need to log into your account and head to the Withdrawal section. Choose the payment method that is the most convenient for you, enter the amount you wish to withdraw and follow the simple instructions.
📌 Are there a minimum and maximum withdrawal amounts?
Each payment method has a minimum and maximum withdrawal amount required. When you head to the withdrawal page and choose your preferred payment method, the minimum and maximum amounts should be stated clearly.
📌 What are IBAN and SWIFT codes?
The IBAN is the international bank account number and SWIFT is the international code of your bank.
📌 How quickly is a withdrawal request processed?
In most cases, the withdrawals are processed within 24 hours from the initial request. On the other hand, the time it takes for the funds to reach your account depends on the payment method you use. eWallets offer the fastest transfer that can be instant, and in some cases, it can take up to 24 hours, while other payment methods can take between 3 and 5 days.
📌 I receive a technical error when trying to deposit with my credit card. Why is that so?
If something like this happens, make sure that the credit card details you entered are correct and that you have sufficient funds in your bank account. If the problem persists, you should contact customer support for additional assistance.
📌 Is it possible to cancel a withdrawal?
When you request a withdrawal the funds need to be processed by the casino. This usually takes not more than 24 hours, this is the pending period when you can reverse a withdrawal. Once the funds are released you can't cancel your request.
📌 My funds haven't reached my bank account. Why is that so?
If the expected time frame has passed and you still haven't received the funds you should contact customer support.
📌 What is ‘locked money’?
When your funds are available under ‘locked money’, this means that you have an active bonus to which these funds are locked in to.
📌 What are the minimum and maximum deposit amounts?
When you head to the deposit section on your account you can find the maximum and minimum amounts clearly stated next to each payment method.
📌 Why was my withdrawal canceled?
Your withdrawal can be canceled due to many reasons, but the most common one is that you haven't managed to meet the wagering requirements.
📌 Can I play casino games without having to deposit funds?
Almost all the games at Betsson casino are available in demo mode. This means that you can play all the games without having to deposit. The casino will award you with virtual money you can use to play any game you want. This is a great way to practice a new strategy or to see how the game and its features work.
📌 How can I learn to play casino games?
When you sign up for Betsson casino you can try each game in fun mode. This means you can play the game without having to deposit any funds. This is the best way to see how the game works and how the software works. The good thing is that the software of each game is easy and intuitive and you can learn through practice as you go.
📌 Can I play more than one game at the same time?
At this point, you can play only one game at a time. Betsson Casino doesn't have the multi-window gameplay option.
📌 Do I need to transfer funds from the casino to the live casino?
Once you deposit to your account you can play Live Casino games and you don't have to transfer the funds. What is the chat window at a live casino used for? When you play live casino games you have the option to chat with fellow players and the live dealer as well.
📌 Where can I see the bet limits for live casino games?
When you open a certain game or better yet, when you enter the live casino lobby, the minimum and the maximum bet limits are displayed under every table.
📌 Where is the live casino game broadcasted from?
The studios are located in Latvia and Malta and the games are streamed from there. It is very important to have a good internet connection because the image is HD, so your internet connection influences the quality of the video stream.
📌 Can the dealer help me with my account?
The live dealer doesn't have access to your account so they can't answer any questions. The only questions they can help you with are regarding the game you are paying.
📌 What is sportsbetting?
Sportsbetting is a very popular form of gambling where you predict the outcome of a sports event. There are different kinds of bets you can place including single bet, combination, multiple, accumulator, just to name some. When you place a single bet you predict the outcome of one single event in one bet slip. When you place a combined bet, you select more than one match to bet on.
📌 How much can I win on my bet?
Once you have made your selections to bet on and entered a stake you will be able to see how much you can win from that bet.
📌 My bet hasn’t settled yet. Why is that so?
Few minutes after the event has ended the bets are settled. Sometimes there might be some delays but still, it should be resolved very soon.
📌 My bet was settled incorrectly. Why is that so?
If something like this happens, you should contact customer support and an agent will look into the issue.
📌 Can I cancel my bet?
Once you have confirmed your bet, it is impossible to cancel the same one.
📌 What is the maximum amount I can win?
The maximum amount you can win per bet is $100.000 and the maximum amount you can win per day is $250.000.
📌 What is eSports?
Fans of video games can place bets on their favorite game like Counter-Strike Go, League of Legends, and Dota 2, just to name some. This is also called electronic sports where you bet on competitive video gaming. I keep getting error reference 107 whenever I try to log in to my account. What should I do? Every time you receive an error 107 that means you are trying to log into your account from a location where Microgaming doesn’t offer their network. Please contact Customer Support for additional information.
📌 What poker games can I play at Betsson Casino?
All poker games at Betsson Casino are provided by Microgaming and among them you can find some of the most popular titles including Texas Hold 'em Omaha Omaha Hi-Lo Seven-Card Stud Razz Five-Card Stud Five-Card Draw, just to name some.
📌 How to self-exclude from gambling?
If you want to self-exclude yourself from gaming then you need to log into your account and head to Responsible Gaming > Self-exclusion menu. You can find the periods offered and you can choose how long you want to be self-excluded.