FAQ

We have collected answers to the most frequently asked questions about CasinoCasino in our FAQ.

📌 How does the registration process at CasinoCasino work?

  • If you have never played at CasinoCasino before you need to make an account. The registration process is very easy. You need to select the silver ‘Register’ button at the top of the page on the website. Just fill in the required fields and wait for a confirmation email. Once you receive the email just follow the link and agree to the Terms and Conditions of the casino and Privacy Policy.

  • 📌 What to do in case I can't register for the casino?

  • Any time you experience difficulties or any kind of issues you can contact the support team. You can contact them via live chat or email. You can also find them at +356 2034 1581 but remember the call may be international so it can include some fees.

  • 📌 What does the verification process at CasinoCasino include?

  • Every new account that is created is unverified at the beginning. In order to verify the account the player needs to confirm their identity. Every player needs to verify their account once the sum of their winnings reaches $2000 or more. You will need to send copies of your documents via email or live chat. The casino reserves the right to request identity check at any point.

  • 📌 Who can't open an account at CasinoCasino?

  • Some people are not allowed to open an account at CasinoCasino due to legal reasons. Here is a list of restricted countries: Mexico, Myanmar, Laos, Latvia, Kuwait, Indonesia, Iran, Israel, Italy, Iraq, Hong Kong, Hungary, Guyana, France, Ecuador, Estonia, Cambodia, Czech Republic, Afghanistan, Albania, Algeria, Angola, Zimbabwe, Yemen, Uganda, USA, Taiwan, Turkey, Singapore, South Korea, Spain, Sudan, Syria, Romania, Russia, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Namibia, Nicaragua and North Korea. If you live in one of these countries then we are afraid you aren't allowed to enjoy the games at this casino.

  • 📌 Who can play at CasinoCasino?

  • Everyone who is at least 18 is allowed to open an account at CasinoCasino. If you are younger or you live in one of the countries that are restricted then you are not allowed to play at CasinoCasino.

  • 📌 Can I play for real money at CasinoCasino?

  • Yes you can play many games at CasinoCasino with real money. You need to open an account and once your account is verified you can login, make a deposit and play your game of choice. There are plenty of available payment systems that make depositing and withdrawing funds very easy.

  • 📌 Does the casino have a license?

  • CasinoCasino is a legal and trusted casino. It has a license to operate from the Malta Gaming Authority, the British Gambling Commission and Spelinspektionen, the Swedish Gambling Authority.

  • 📌 What games can I play at CasinoCasino?

  • Many different games are available at the casino from top-level providers. All the games can be found at the casino's lobby and they differ slightly from country to country. All the games are sorted into categories and you can find different slot games, video slots, jackpots, live games and table games, just to name some.

  • 📌 Are there any tools available to help players play responsibly?

  • The only way to enjoy casino games is when you play responsibly. At CasinoCasino you can find tools that will help players to gamble responsibly. All players are advised to take advantage of these tools. There are different sections where you can find out how to limit yourself. There are time limits, bet limits, loss limits and deposit limits. You can also set timeouts and self-exclude yourself from gambling.

  • 📌 Is my game play monitored?

  • Yes, every game play is monitored in order to protect the players. There is a whole team that dedicates their time to monitor game play and account activity. In case there are any issues the team will contact the player.

  • 📌 Can I take a break from gambling?

  • Yes, you are allowed to take a break whenever you want. You can activate timeout on your account and you are good to go. This is one of the responsible gaming tools that you can utilize and take a break from gambling. There are different time frames you can choose from. You can start by selecting a 24 hour timeout, then 1 week timeout, 4 week timeout or 6 week timeout. In the timeout section you can reach the self exclusion section as well. When you select self-exclusion you will not be able to login to your account. If you need any help you can contact customer support and they will guide you through the process.

  • 📌 What can I do in case I develop a gambling problem?

  • It is common to develop a gambling problem and the first step is to admit that you have one. You can contact customer support if you believe you have a gambling problem. The support team will assist you in temporarily suspending your account, or in a worst-case scenario they will close the account for you permanently. You should also unfollow the casino from social media so you will not be tempted to gamble.

  • 📌 Who to contact in case I can't find my question listed in the FAQ?

  • You can always contact customer support if you have any questions or issues. You can send them an email or start a live chat. We advise you to include as much information as possible, and they will assist you as quickly as possible.

  • 📌 What options are available to contact CasinoCasino?

  • There are different ways you can get in touch with the staff at the casino. You can speak with a member of the casino over the phone, just dial +356 2034 1581, but please note that international charges may imply. Another way is to send them an email or to start a live chat from the casino's website.

  • 📌 What time of the day can I contact customer support?

  • Customer support is available 24/7 throughout the year. You can send an email at any time and the response time is a couple of hours. For phone support and live chat the opening hours are 8am until 1am. The casino offers support in a couple of languages including English, Swedish, Finnish, German and Norwegian.

  • 📌 Is the live chat mobile friendly?

  • Live chat is available on any device you use to play at the casino.

  • 📌 How to make a deposit and what is the minimum amount for deposits?

  • Once you sign in to your account you can click ‘Play Now’ or ‘Deposit’. When you choose the deposit option you will be taken to the deposit page where you can find different deposit methods and choose the one that suits you. Most deposit methods will credit the funds to your account almost immediately. The minimum amount is $10 for a deposit, only when you use bank transfer the minimum deposit is $30.

  • 📌 How to make a withdrawal?

  • Making a withdrawal at CasinoCasino is easy and quick. Select a withdrawal method that best suits you. The withdrawal method needs to be the same as your deposit method, or you can choose a bank transfer. Withdrawal requests are processed within 24 hours during working days.

  • 📌 Is there a charge for deposits and withdrawals?

  • At CasinoCasino you can make a deposit or a withdrawal without paying any additional fees. In order to be eligible for the casino's free payment service, players are advised to refrain from making frequent and small payments, since those kinds of payments can be a subject to processing fees.

  • 📌 Why can't I withdraw my funds?

  • There are certain cases in which a player is not able to make a withdrawal. If there is an active bonus still going on, you need to meet the wagering requirements before you can make a withdrawal. If your cash balance can't support the withdrawal request. You can only make a withdrawal from cash funds and not from your bonus money. If your withdrawal method doesn't match your deposit method. When your deposit method is not available on the withdrawal page then you must choose the Bank Transfer option. If your request for withdrawal is less than the minimum amount allowed. With every withdrawal method there is a minimum amount you can request, which is clearly stated. If you still have troubles you should contact the customer support.

  • 📌 Is it safe to make a payment?

  • CasinoCasino has a state of the art platform that makes your experience safe and secure. They use encryption technology that safeguards your personal and financial details.

  • 📌 Are there system requirements for players?

  • There are a couple of old games that run on flash, so you will need to enable it in order to play those games. Otherwise, the casino platform is modern and it can adapt to any device. Most browsers will be able to support your game play and there are also mobile versions on many games that can be played on your smartphone or tablet.

  • 📌 Do I need to download the software?

  • You don't have to download the casino software, you can use instant play.

  • 📌 What happens when I lose internet connection while playing a game?

  • CasinoCasino is prepared for unexpected situations like this one. They log and record your gameplay and all your bets. So, once the Internet is back and running you can return and continue playing the game. The game will load at exactly the same moment you lost connection. If you fail to finish the game within 30 days, the game provider will do that for you and you will receive any winnings if there are any.

  • 📌 The game froze after I made a bet and I can't see the outcome, what can I do?

  • The issue can be fixed simply by refreshing the page. Once you have done that you will be able to see the outcome and continue playing the game. If that doesn't help you can contact customer support and they will guide you through. It would be perfect if you take a screenshot and share it with customer support, that way they will be able to quickly resolve your issue.

  • 📌 What happens when a game can't be loaded?

  • Sometimes players have difficulties loading or playing a game. In cases like this you can try a couple of things to fix the problem. You can clear your cookies and cache. You can update the latest version of your browser. You can install or enable flash, if you are trying to play older games. If you are still experiencing difficulties after you have tried all the things mentioned above, then you should contact customer support. They will most definitely resolve the issue for you.

  • 📌 What does the welcome bonus offer?

  • CasinoCasino is very generous to every new player. They love to spoil their new customers by doubling their deposit. The casino offers a 100% match deposit bonus that goes up to €100.

  • 📌 Are there any regular promotions at CasinoCasino?

  • CasinoCasino takes care of its regular customers too. They offer an exclusive 10% cashback to their loyal players. The good thing here is that there are no wagering requirements when it comes to cash back. You will receive real cash and you can use it the way you want it. This means that even on a bad day, you will not lose everything at CasinoCasino. That is not all, when it comes to promotions. Once a week regular players can receive Mystery Spin. Each week you can receive a mystery number of free spins on a new game.

  • 📌 Are there any tournaments at CasinoCasino?

  • Each month players can enjoy a new tournament at CasinoCasino. To win, you need to follow the rules, play the games involved and be better than the other players. At the end of every competition the winners will receive their prizes.

  • 📌 Is the bonus amount automatically added to my account?

  • If you win at any of the competitions at CasinoCasino, the bonus prize will be transferred automatically to your account. The cash back is awarded automatically as well, but you need to activate it first. Other bonuses that are offered by CasinoCasino need to be activated the first time as well. The activation process is really simple. You need to be logged on to your account first. Then you can go to the menu, on your left and under the cash back tab, you can activate the cash back and under the bonus tab you can activate other bonuses. The bonus system at this casino is probably one of the best out there. When you make a deposit, the funds will go to your cash wallet, and when you activate a bonus the funds will go to your bonus wallet. When you start to play your wagers will be taken from your cash wallet first. This is good because if you lose, you can continue playing with your bonus money, but if you win, you can cancel the bonus. This means there won't be any wagering requirements that you need to fulfill.

  • 📌 Does the bonus have any wagering requirements at CasinoCasino?

  • Yes, there is a 40 x wagering requirement for every bonus. The wagering requirements need to be fulfilled within 30 days. For the sake of argument, let's say that you will make a deposit of €10, then you will have to wager €400 within 30 days. You can't make a withdrawal before you meet the wagering requirements. There is always the possibility to cancel the bonus, but that will result in you losing the bonus funds.

  • 📌 What games can I play with bonus money?

  • You can play any game you want with your bonus money except for the live casino games. You need to remember that not every game will count the same toward the wagering requirements. The wagers that you make on slots will count 100% towards the wagering requirements. The following games are excluded for wagering requirements though: Blood Suckers, Burning Desire, Dragon Island, Dead or Alive, Egyptian Heroes, Jackpot Jester 50k, Jungle Spirit, Jackpot Jester Wild Nudge, Kings of Chicago, Reel Steal, Retro Reels Extreme Heat, Loaded, Super Monopoly Money, Secret of the Stones, Simsalabim, Pyramid: Quest for Immortality, 1429 Unchartered Seas and The Wish Master.

  • 📌 Are my personal details safe?

  • All your data is kept private thanks to the casino's highest level of encryption. All your personal information is saved on secure servers which are accessed by trusted members of the casino only. The casino will never share or sell your personal information to third parties.

  • 📌 Does the casino use cookies?

  • The casino uses cookies for one thing only, to continue to improve the casino. These cookies will only register information about your activity. You need to be aware that other third party websites that link to CasinoCasino for advertising purposes may also use cookies.

  • 📌 Why do I have to include my personal information?

  • If you want to take full advantage of CasinoCasino then you must include your personal information when you sign up. This is a way to prove that you are of legal age to gamble for instance.

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