FAQ

We have collected answers to the most frequently asked questions about Casino.com in our FAQ.

📌 Can I get free spins at Casino.com?

  • You will get 20 free spins upon signing up for the casino. This is a no deposit bonus so that means you can play those 20 spins for free. Once you make a deposit you will receive a 100% match deposit bonus up to $400. On top of that, you will receive another 180 free spins, 20 free spins per day for the next 9 days. Make sure that you log into your account every day in the following days and you will be welcomed with 20 free spins each day.

  • 📌 What are 'free spins'?

  • Free spins shouldn’t be confused with free play. Free play or fun mode is when you play games with virtual money and later on you can`t make a withdrawal of your winnings. Free Spins, on the other hand, are complimentary bets from the casino. If you win money from your free spins round you can withdraw them later on.

  • 📌 On what games can I use the free spins?

  • The 200 free spins you will receive upon making your first deposit can be played on the Age of the Gods slot.

  • 📌 How much money I will receive from the welcome bonus?

  • The first time you make a deposit the casino will double the value of your deposit up to $400. So, let's say you deposit $150, the casino will reward you with $150 too, so you will end up with $300 on your balance.

  • 📌 What games can I play with the bonus?

  • You can play whatever game you want with your bonus funds.

  • 📌 Can you explain what wagering is?

  • Wagering is another word used for placing bets. For instance, if you wagered $10 on slots, that means that you have bet $10. Wagering requirements, on the other hand, is the amount of time you need to turn over your funds before you would be able to make a withdrawal.

  • 📌 How do wagering requirements work?

  • For instance, if you have received a $20 bonus and the wagering requirements for that amount are five times, then you need to wager at least $100 before you can make a withdrawal (20 x 5 = 100)

  • 📌 What are redeemable and non-redeemable bonuses?

  • Redeemable bonus will allow you to withdraw your entire balance including real money, bonus, and winnings after you have completed the wagering requirements. Non-redeemable bonus will allow you to withdraw your entire balance including real money and winnings, but you can't withdraw the original bonus amount. For this bonus, you need to complete the wagering requirements before you can make a withdrawal.

  • 📌 How to claim the welcome bonus?

  • You need to register for Casino.com and once your account is ready to be used you will receive 20 free spins no deposit required. Once you make your first deposit you will receive a 100% match deposit bonus up to $400 and another 180 free spins you can play in 9 days.

  • 📌 Is Casino.com a safe online casino?

  • Yes, we assure you that Casino.com follows all the necessary protocols when it comes to your safety and the fairness of their games. They utilize a firewall and RSA 128-bit encryption technology to protect your details. So, that means that the casino is safe to use and you can play your favorite games without having to worry about anything.

  • 📌 Are the games fair at Casino.com?

  • Yes, Casino.com uses a Random Number Generator for all of their games and also you can find that the payout percentage of each game is clearly shown. The casino is licensed by the UK Gambling Commission and Gibraltar Gambling Commissioner and it is monitored and tested regularly.

  • 📌 How can I get in touch with the casino?

  • Casino.com is available to you 24/7. You can contact them via Live Chat or use the UK freephone available: 0800 9012 483, as well as an international number: +350 200 44793. You can also send them an email on the following address: support@casino.com

  • 📌 Is the live casino worth my time?

  • At Casino.com you can find some of the highest-quality live casino games. At this point, there are 9 different live casino games that you can play.

  • 📌 Who is the owner of Casino.com?

  • Casino.com is owned by Mansion Europe Holdings Ltd, the company that holds the UK Gambling Licence.

  • 📌 Where is Casino.com based?

  • The casino has headquarters in Gibraltar and the United Kingdom.

  • 📌 How to claim a bonus?

  • If you want to claim any bonus at Casino.com make sure that you have completed all qualifying criteria. If you are not sure about some offer it is for the best if you contact Customer Support and avoid all confusion.

  • 📌 Which methods can I use to make a withdrawal?

  • There are different options available at Casino.com when it comes to withdrawals including Skrill, Envoy, Maestro, Neteller, MyCitadel, Visa Electron, Visa, Bank Wire Transfer, Cheque, and WebMoney.

  • 📌 Can I delete my account?

  • Yes, if you don’t want to use your account anymore you can freeze or suspend your account. You can select the self-exclusion feature which will close your account for a certain period. You can also get in touch with customer support and request for your account to be closed.

  • 📌 I don’t want to receive promotional emails from Casino.com. What should I do?

  • You need to open an email that you have already received from Casino.com and click on unsubscribe, which you can find at the end of the email.

  • 📌 Is Casino.com legal in the UK?

  • Since Casino.com holds a UK Gambling Commission license that means it is available for the UK players.

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