Here, we gathered the most asked questions from CasinoRoom players. If you cannot find the answer here to your question, check the Support options.
Casino Room is very generous with each new player by providing a colossal welcome bonus. They also have regular bonuses and promotions for their loyal players. What you need to remember is that when you play with bonus money you always have wagering requirements tied to the initial bonus money. Once you meet the wagering requirements all winnings will be converted to real cash.
Before you accept a certain bonus you should check the wagering requirements, and if this is not something you can accept then you can cancel the bonus. Keep in mind that you can cancel a bonus before you place a bet. Once you place a bet, you will have to meet the wagering requirements before you make a withdrawal.
Most of the time when you make a deposit the money is transferred to your account immediately. But, if you have made a deposit and you can`t see the funds reflecting in your account you should contact Customer Support. They will ask for a proof of purchase with payment reference that you need to be able to show. The team of Casino Room will investigate into the matter closely and they will add the funds manually if need be.
Casino Room aims to process every withdrawal within 24 hours. When you request a withdrawal, check your email in case the casino needs to update your account or they need some additional documents. Keep in mind that the maximum amount you can withdraw is $10.000 in 7 days and $30.000 in 30 days.
Yes, there is a certain time frame when you are allowed to reverse a withdrawal. Namely, any time you request a withdrawal, your request is pending, and during this time you can cancel your withdrawal and your funds will reflect in your balance to play with.
KYC is a security process that all casinos need to follow. Namely, the purpose of KYC is to protect both players and operators when transferring money online. The procedure here is to provide the necessary documents to verify your account information and payment options.
This is a question that we can`t answer, unfortunately. There is no best time to play at the casino, you can play whenever you want. There is a certain superstition revolving around gamblers that when you play, let`s say at night, the games will pay more. This is not true we have to admit, because the games at the casino are run by a Random Number Generator, which means there is no way you can predict the outcome of a game in any way, no matter what time of the day is. So, to answer your question, you should play whenever you feel like it and hope that lady luck is on your side when you do.
Casino Room likes to reward its players from time to time. And, what is the best way to do that, but allowing players to enjoy a spin or two without having to deposit their own money. So, we advise you to check the promotion page and find out if something is waiting for you in the form of no deposit bonus.
Once you meet the wagering requirements for a given bonus you can make a withdrawal of your winnings. You will have a certain time frame to fulfill the wagering requirements and for the Casino Room, it is 7 days.
Casino Room allows many different payment options players can use to both deposit and withdraw funds from their accounts. You can use different credit and debit cards, e-wallets, and Paysafecard. For a full list of payment methods, you can go to the cashier and see a full list of available methods.
You can use your handheld device to get access to your Casino Room account. You will have full access to the website, make a deposit, and play your favorite game whenever you want.
If you don`t want to accept the welcome bonus offer at Casino Room you can deny it. Keep in mind that you can cancel the offer before you wager your bonus because once you place a bet, you will have to meet the wagering requirements before you can make a withdrawal.
The welcome bonus at Casino Room goes as high as $1000. So, even if you make a deposit that is higher than that amount, you will not receive more bonus funds.
Yes, you can get free spins from the Casino Room. They award their loyal players with regular promotions. So to stay on top of things, we advise you to keep an eye on the promotional newsletter where you can find the latest new deposit bonus codes.
The casino sends bonus offers in the promotional emails they send to their players. Also, you can visit the Promotional Page on your account and every time there is a new offer you can see it there.
When you log into your Casino Room account, you can click on 'Claim Code' under the navigation menu and you will redeem your promo code.
If you want to explore the site and see what games the casino has to offer you don’t have to create an account. You can play the games in fun mode to see what all the fuss is about. The casino will give you virtual money and you can play as long as you want. But keep in mind that at the end of your gaming session you will not be able to make a withdrawal of your winnings. Once you feel confident enough and you find a game that you like you can create a real money account, make a deposit and enjoy one of the many games the casino has to offer.
If you play with bonus funds, you will have to meet the wagering requirements first before you can make a withdrawal of your winnings. You will have a certain time to meet the wagering requirements, and at Casino Room, you are given 7 days to do so.
Unfortunately, Casino Room is not available in the USA. And, even though this casino is considered to be more international there are still countries that are on a list of restricted countries including Poland, Switzerland, the Netherlands, Sweden, Norway, Finland, Australia, Germany, the United Kingdom, Canada, and Japan.
Casino Room has put together a loyalty club that has plenty to offer to its clients. Every time you log into your account and place real money wagers you will receive points. As you climb up the levels, you will receive rewards that were specially tailored for that particular level. This is just another fun way that the casino rewards you for playing.