We have collected answers to the most frequently asked questions about Casumo in our FAQ.
📌 How to make a deposit?
On the main navigation select the money icon and there you can choose the desired deposit method. There are different deposit methods available at Casumo including Visa, Mastercard, Paysafe, Neteller, Skrill, and bank transfer.
📌 How long will it take to receive money after I have made a withdrawal?
At Casumo all withdrawal requests are reviewed within 72 hours, and sometimes even faster. When the withdrawal is approved, it takes up to three business days before the funds are available in your account for bank transfers. Sweden and Finland have instant bank transfers so if you are resident in one of these countries you will have your funds faster. All other withdrawal methods are available instantly after approval. Once you request a withdrawal the funds get reserved and are no longer available in your balance.
📌 Does Casumo offer a welcome bonus?
Casumo offers a welcome bonus which is a 100% match deposit up to $300 and 20 free spins on Starburst.
📌 How can I activate my free spins?
When you want to activate your free spins you just need to select your name on the main menu and click on ‘valuables’ which you can find at the top of the page. Just choose to use the free spins and the game will start automatically.
📌 What's the world’s first casino adventure?
At Casumo you receive valuables and trophies by collecting points that will take you to new levels and planets. While you play you will receive free rounds and free cash. All in all, the more time and energy you spend at the casino the more rewards you will receive.
📌 How to make a deposit?
When you want to make a deposit you need to select the money icon on the main navigation and choose your desired deposit method. There are different methods available at Casumo so you can choose the one that is the most convenient for you. When can I contact customer support? Customer support at Casumo Casino is at your disposal 24/7. If you need a faster response we advise you to use Live Chat, or if you are not in a hurry then you can send an email at firstname.lastname@example.org and they will get back to you as soon as possible.
📌 Is it easy to create an account at Casumo?
It is very easy to create an account at Casumo. Just click on ‘sign up’ in the main menu and follow the instructions. Before completing the sign up you will have a chance to go over your details once again.
📌 Why can't I open an account?
You need to double-check whether the information you shared with the casino is correct. Maybe the Casumo name you chose is already used so you need to choose a new one. If you receive a message that your email is already used, that means that you already signed up for the casino but you forgot. Just go to ‘I forgot my password’ or contact the customer support and they will reactivate your account.
📌 I want to turn off my subscriptions to newsletters and promotions. How can I do that?
When you go to your Casumo name, which is in the upper left corner and select ‘Details and Settings’ and turn off your subscriptions. You can turn on the notifications later on in the same way.
📌 I tried to make a deposit but I failed to. What is wrong?
When you make a deposit make sure that all the information you filled out is correct. There are plenty of other reasons why your deposit failed and we will try to number some of them and they are as follows:
- Check if you are on withdrawal or deposit page?
- Check if you are using one of the accepted cards?
- Check if all the information is correct?
- Try a different browser.
- Maybe your Visa or Mastercard secure code failed.
- Maybe your card is blocked for online and international payments.
- Maybe you don’t have enough funds on your credit card.
If you check all these issues and the problem still persists then you should contact customer support.
📌 I made a deposit but I still can't see the funds in my account. What should I do?
The first thing you need to do is to check whether the funds were deducted from your card. If they were, then you need to contact customer support. They will trace and solve the problem. In some cases, they might need a copy of the transaction in order to investigate the issue with the payment provider.
📌 Are there any deposit fees at Casumo?
All deposits are free of fees at Casumo.
📌 How can I make a withdrawal?
On the main navigation, you need to select the money icon. Here you need to choose your preferred withdrawal method and just follow the simple instructions. The minimum amount you can withdraw at Casumo is $10.
📌 Which withdrawal method should I use?
It is very important to use the same method for withdrawals as the one you used to make a deposit. I am trying to make a withdrawal but I am failing to do so. What should I do? In most cases when you fail to make a withdrawal it's usually because you`re entering wrong information. Make sure that the amount you are trying to withdraw doesn’t exceed your current balance. Make sure that you have entered the correct bank number. Check if you are on the page for deposits or withdrawals. Make sure you don't have an active bonus. Try a different browser. These are the things you should do before you contact customer support. But if you did, and the problem still persists then you should contact customer support and have them look deeper into the issue.
📌 How do I get a bonus at Casumo?
There are a couple of ways you can get a bonus at Casumo. The first time you sign up for the casino you will receive a welcome bonus to start with. Later on, you will receive bonuses as you climb the VIP levels, there are also weekly promotions. Just make sure that you subscribe to the casino
s newsletters and texts so you wont miss a thing.
📌 What are free spins?
Free spins are free rounds you get to play on a given game without having to make a deposit. You still have the chance to win just like when you are playing with your own money. All the winnings from the free rounds are converted into bonus money and you need to wager the funds 30 times the bonus amount. Do all games count towards the wagering requirements?
Most of the games at Casumo count towards the wagering requirements, but not all in the same way.
- Slots count 100% towards the wagering requirements.
- Blackjack Pontoon and Double Exposure count 0% towards the wagering requirements.
- Roulette, all varieties count 0% towards the wagering requirements.
- Baccarat, all varieties count 0% towards the wagering requirements.
- Video Poker counts 30% towards the wagering requirements.
- Punto Banco counts 0% towards the wagering requirements.
- Oasis Poker counts 10% towards the wagering requirements.
- Texas Hold`em poker counts 10% towards the wagering requirements.
- Casino Hold`em counts 10% towards the wagering requirements.
- All other games count 100% towards the wagering requirements.
📌 What are the wagering requirements for the bonus at Casumo?
The wagering requirements for the welcome bonus at Casumo are 30x. When you have bonus money in your account they will pay proportionally to your real money. This is how it really works. If you have $20 in bonus funds and $20 in real money and you bet $2, then $1 will be bonus money and $1 will be real money. The winnings are distributed in the same way.
📌 Every time I play the games are slow. What should I do?
When you play Casumo games we advise you to use the Google Chrome browser. Always make sure that you have the latest version of Flash installed on your computer. Another thing that might slow down the games is your internet connection. Also, you should always close any background programs, because they might drain your bandwidth.
📌 What will happen with my balance if the game freezes in the middle of around?
There is nothing to worry about here. Sometimes, for many reasons, the game can freeze while you are still playing. The round will be completed on the server, and once you establish a good internet connection you can sign in to your account and continue from where you stopped. Any winnings are paid out to your account as usual.
📌 Why can't I open a game?
This usually happens when you lose contact with the server. You should try to log out and log back into your account again. In some cases, you might need to shut down the browser and start over from scratch. If you tried all this, and the problem persists you should contact customer support.
📌 Is it possible to take a screenshot?
You can take a photo of what is currently visible on your screen any time you want. The image is later on saved on your mobile or desktop. This is how you can take a screenshot on iOS:
- Press the phone`s home screen button and the top button used for locking the phone simultaneously.
- Go to your photos and you will see the photo saved in your camera roll. This is how you take a screenshot for Android:
- Press the power button and the volume button at the same time.
- Go to your gallery where you will see the screenshot saved.
📌 What is the purpose of the progress bar?
Every time you place a bet you will be rewarded with some points from the casino. The progress bar will show you how far you are with collecting the points. The higher the level you achieve, the better the prizes.
📌 What happens when a new level is reached?
When you create a new account you will see a small guy with a rope around his waist on the website. The rope symbolizes the beginner's level. At each new level, you have the chance to win valuables like free spins and free cash. As you continue to play the chances to win better valuables increase.
📌 I didn’t receive an award after I leveled up. Why is that so?
The reward system at Casumo depends on many factors. Sometimes you will receive a reward when you level up but sometimes you will not. But there is nothing to worry about here. All the points that you collect are saved and transferred to the next level. So, if you didn’t receive a reward now, the chances to win one, later on, are bigger.
📌 Can you explain what belts are?
Belts are simply the skill level you have achieved. So, proportionally the better belt you have the bigger the chances to find nice valuables. The first time you create your account you will receive a white belt, and later on, they are as follows: yellow, red, blue, purple and black.
📌 Can you explain what trophies are?
Upon creating your account you will receive an adventure page and you can store your trophies there. You will earn trophies by performing various tasks.
📌 Can you explain what Reel Races are?
Reel Races are casino tournaments where you need to win as many times as possible within a certain time. The more you win the more points you will get and the person with the most points, when the timer runs out wins.
📌 How are points collected during reel races?
Collecting points is quite simple. When you hit a standard win you will receive 2 points and a Big Win will give you 20 points. But, to make things even more exciting, Casumo has added 3 types of tournament boosters and they are as follows:
- When you have 3 wins in a row you will get 5 points.
- When you have 2 big wins in a row you will get 35 points.
- When you have a Mega Win you will earn 100 points.
📌 How many reel races can I join?
There are a couple of reel races during the day, and you can join as many as you want.
📌 How do I know whether my money is safe with Casumo?
All the information you share with the casino is sent over secure connections using SSL. This means that no one can read the information but the person they were intended for.
📌 Where is the casino regulated?
Casumo currently holds licenses in Malta and the UK. The casino offers a safe and secure gambling environment for their players. They want you to know that as a player you can feel confident that you are playing in a casino that is fully compliant with all the relevant laws and regulations.
📌 How do I place a bet on sports?
When you open Sports, a simple wizard will appear and ask you to select the sports you are interested in betting on. First, you need to find a match or event and then choose from a range of available options. Just click on the odds of the betting market and add it to your bet slip. When you are happy with your choice, set the amount and press the ‘Place bet’ button.
📌 What are the minimum and maximum bet I can make?
This all depends on the game you are playing. Usually, the minimum bet you can place is $0.01, and the maximum bet varies for different bets.
What are the types of bets I can place? There are three types of bets you can place – single bets, accumulator bets, and system bets. Single bets are placed on one event where you pick the outcome. Combination bets are also known as Accumulator bets, and this is when you combine 2 or more selections. You win this bet if all selections are won. System bets consist of several combinations and single bets.
📌 Is a cash-out option available?
The cash out option is available for some events. This lets you close your bet at any time before the event is finished. When you place a bet, the Cash Out label on the slip will show whether the option is available or not.
📌 Do cash out bets contribute towards the wagering requirements?
Your cashed-out bets will not contribute towards your wagering requirements.
📌 Can you explain what Bet Builder is?
Bet Builder helps you create your own bet making a maximum of 12 selections. This tool offers many different popular options like 1x2, total goals and card markets, just to name some.
📌 Can I cancel a bet I placed by mistake?
Unfortunately, it is impossible to cancel a bet that you have placed and confirmed. But, if the cash out feature is available then you have the chance to finalize your bet before the event finishes.
📌 Do odds change?
Odds can change based on a number of factors. Odds can increase and decrease, but once you confirm your bet slip the odds that you took will remain valid until the bet settles.
📌 Can you explain what Live bet and In-Play bet is?
Live Bets and In-Play bets allow you to place a bet while an event is in progress. Just click on the Live tab at the top and you will see all the available offers.
My bet was voided. Why is that?
A bet can become void for many reasons, the game can be postponed or there are technical errors, just to name some. But when this happens the stake amount is returned to your account.
📌 If a game is postponed, what will happen to my bet?
When a game has been postponed, the bet will become declared void or canceled.
📌 What is a free bet?
Free bet is a bet that will not cost you anything but you still keep the winnings.
📌 What types of free bets are available?
At Casumo there are 2 types of free bets, locked free bets and unlocked free bets. For locked free bets you need to fulfill some requirements like placing a deposit or placing a bet to unlock your free bet for instance. On the other hand, for unlocked free bets you don’t have to do anything.
📌 Can you explain what profit boosts are?
Profit boosts will increase the winnings on a given bet by a certain percentage. For instance, if you receive a 100% profit boost from the casino when you win $20 on a bet, you will receive $40 thanks to the profit boost.
📌 How can I find a certain match or event I want to bet on?
In the top-right menu, you can find a search function which you can use to find any event you want to bet on.
📌 Can I play slots on my smartphone?
Players can find various slots that they can play on their mobile devices. The only thing that you need to make sure of is that you have a fast working smartphone and a good internet connection.
📌 Can I play roulette or blackjack on my smartphone?
Yes, you can play roulette and blackjack on the go using your mobile phone or tablet. You can play the games using the apps or you can use the mobile site.
📌 Can I play live casino games on my smartphone?
Casumo live casino is available on both mobile apps and mobile sites. When you play live games on your mobile you will enjoy the same privileges as those who play on their desktop.
📌 Does Casumo offer a mobile casino bonus?
At Casumo you can find different kinds of bonuses. There are no special bonuses for mobile users, but they are entitled to the same bonus offers as desktop users.
##Can I use my app on my Smart TV?
If you have a Smart TV that runs on Android then you can use it to bet on Casumo games.
📌 Can I make a deposit or withdrawal using my app?
Yes, clients can experience the same privileges of making a deposit or withdrawal using the mobile version of the site or the apps. The process takes only a few minutes where you choose your preferred method to fund your account or to make a withdrawal.
📌 Do I have access to all the games when I use the mobile site?
Yes, all the games that are available on the main site are also available on the mobile site and apps. Using your phone to make bets is very easy and the high-quality graphics will allow players to fully enjoy the game they are playing.
📌 Is the Casumo app free for download?
Yes, the app is free for download and there are no hidden charges. This allows more clients to download the app and enjoy their favorite games on the go. These apps contain ads that clients usually don't like but we assure you that they are safe for both the clients and the company. Clients who use the casino app can expect to have their personal information safeguarded from access by third parties.
📌 Can I play for real money using Casumo Apk?
Yes, players who have downloaded the Casumo Apk can play for real money any time they want, and they can expect a secure and fast platform.
📌 Is there a difference between App and Apk?
There are some differences between App and Apk, but at the same time, there are some similarities too. An app is an application that can be downloaded and installed on various devices, while apk can only be installed on Android devices. You can download an app from Google Play or App Store while apk can be downloaded directly from the company's site. Before you can download an apk file you need to allow downloading files from unknown sources. A very important thing to remember is to never download an apk file from sites you don’t trust because they may contain viruses which can you’re your mobile device.