We have collected answers to the most frequently asked questions about ComeOn casino in our FAQ.
What happens when my game freezes?
It is possible for a game to freeze while you are still playing. There is no room for panic though. Check your internet connection or this may be as a result of a software glitch. Whatever the reason is, the game will be completed correctly in the background. All that is left for you to do is to start the game again and everything will continue as usual.
How random is ComeOn Casino?
The casino uses a random number generator which has been approved and tested by two independent third parties that guarantee a fair casino experience. These include Technical Systems Testing in Canada and iTech Labs in Australia. All software providers that the casino uses come with randomness certificates including: · Net Entertainment · OS Games · Microgaming, which is approved by eCOGRA.
Can I get help in case my gambling gets out of control?
If you believe that your gaming habits are worrying then you should contact these independent organizations that can help you: · www.gamecare.org.uk · www.gamblersanonymous.org/ga/addresses · www.gamblingtherapy.org
Does the casino offer responsible gaming limits?
There are two different kinds of responsible limits the casino can offer to its players: Spending Limits – when you set a spending limit on your account, it will take effect immediately. The casino looks back into your account history and calculates how much you have deposited and how much you have made in withdrawals. You can set daily, weekly and monthly limits. Just for the sake of argument let's say that you have made a weekly spending limit of $200. · If you don't have any deposits made during the current week, you can easily make a deposit of $200. · If you have a total deposit amount of $100 during the current week, you can easily make a deposit of $100 if you want for that week. · If you have made a deposit of $200, and at the same time you have made a withdrawal of $200, then your net deposit amount will be zero and you will be allowed to make a deposit of $200 for that week.
I have made a daily limit of $100 and I have made a deposit of $50 today at 3 pm. When will I be able to make another $100 deposit?
You will be allowed to make another deposit of $50 during the same day, but you will have to wait 24 hours to be able to make another $100 deposit. In this case that will be 3 pm the next day.
Is it possible to change my spending limit?
It is possible to increase and decrease your spending limit whenever you want. You just need to go to your Account Limits page and select the change button next to the existing deposit limit. You need to remember that every time you want to decrease your limit, the change will take effect immediately. That is not the case when you want to increase your limit though. It will take up to 24 hours before the changes take effect.
What is a Stake-Back-Bet?
A Stake-Back-Bet is in a way a bet with insurance. We'll try to make this simple. When you place your bet, and your bet wins, then you will receive the winnings as usual. But, in case you make a bet and lose, then the stated amount of the Stake-Back-Bet will be credited back to your account in the same form you placed it with. If you placed the bet with cash, you will receive cash, if you placed the bet with bonus funds, you will receive bonus funds back.
How to activate Stake-Back-Bet?
It is very easy to activate your Stake-Back-Bet: · Add a valid selection to your bet slip. · Sometimes it can take longer for the bet to appear in the drop down menu. · Once it does, click ‘Place Bet’ and hope for the best.
Can I use just a portion of the Stake-Back-Bet amount?
Yes, you don’t have to use the whole amount, but remember that the remaining amount will be forfeited.
How can I use my Stake-Back-Bet?
This bet is open for all sports and bet types, unless it is stated otherwise in the Terms and Conditions.
Does the Stake-Back-Bet have an expiration date?
Yes, this bet has an expiration date and the best thing to do is to check your email that you received from the casino, because the date is clearly stated there.
Can I exchange the Stake-Back-Bet for other bonuses or for cash?
No, you can't. The Stake-Back-Bet is your bonus.
Can I cancel a bonus?
You can cancel your bonuses any time you want. Click on My Bonuses in the player bar at the top of the page and then click on Active Bonuses. Here you can cancel a bonus, but remember that if you have bonus money on your account they will be removed. In case you are not sure what to do, you can contact customer support and they will explain how things work.
Can I check the progress of my bonus?
Yes it is possible to check the bonus progress. Click on My Bonuses and then click on Active Bonus. The indicator shows you how many percent of the wagering requirements are completed.
What are wagering requirements?
The wagering requirements refer to how many times you need to get your deposit plus bonus amount before you can withdraw your winnings. For instance, if you make a $100 deposit, then you will receive another $100 in bonus money. This will leave you with $200 to play with. If the wagering requirements are let's say 5 times, that means you need to bet your bonus money 5 times, $100 x 5 = $500.
How can I activate my bonus?
Once you login to your account click on Bonuses in the player bar at the top of the page and then click on Available Bonuses. Here you can see all the details like which games are included, what the minimum deposit is and what the wagering requirements are, just to name some.
Why can't I select a deposit bonus?
If you choose a bonus the first time you made a deposit, and you didn't complete the bonus in a timely manner, your bonus will not be displayed anymore.
What is the meaning of ‘Error 2’ while playing slots?
This is an error that usually occurs on Microgaming slots and it's relatively harmless. This requires the casino to manually clear the stuck game, and they do that first thing in the morning. So, while you wait you can continue playing other games.
Is mobile casino available?
Yes, you can play your favorite games on your hand held device as long as you have a good internet connection.
Do I have to download the app?
You can easily play the games on your browser if you don’t want to download the app.
What are the benefits of cash out feature?
The cash out feature allows you to withdraw your bet even before the game is over. This way you can minimize your losses. In order to use the feature you need to visit ‘My Bets’ slip and you will see the Cash Out button for every open bet.
I’m having trouble playing Microgaming slots on Safari. What should I do?
If you receive an error message when you play Microgaming games on your PC this may be due to the fact that some of the settings to save the cookies are turned off.
Can I measure the time I spend playing games?
Yes, you can measure the time you spend playing games and you will receive a reminder for a certain period of time. You can enable Reality Check feature and you will be able to see all the wins and losses too.
What are some of the most important casino rules?
At ComeOn casino you can play both for real money and play the demo version of the games, which requires no deposits. We would advise you to start playing with fun money, that way you can get acquainted with the games and see how they work.
Why don't the slots pay out?
The result of each slot game is random and the casino has nothing to do with the outcome. We understand that it can be frustrating especially if you are on an unlucky streak. If you believe that this is the case, then we advise you to employ a couple of strategies so you can at least be in control of the game. There are many slots betting strategies and the one we favor is to place bets that are not higher than 2% value of your deposit a time. Let's say that you made a $50 deposit, then your bets shouldn’t be higher than $1 a spin. This way your funds will last longer, you will get more spins and with that more chances for a winning round. Another very important thing to remember is that not every slot game payout works the same way. Video slot games are divided into three main categories: · Low volatile slots – these games offer smaller but frequent payouts. · High volatile games – these games offer bigger but not so frequent payouts. · Medium volatile games – these games are something between the two mentioned above. In the long run the payouts are very similar but in a shorter period of time, you can definitely see the difference. If you are not sure which games fall in which category, you can contact customer support and they will be happy to share that information with you.
Is there a maximum limit to stake on a sport bet, and what is it?
Every game has minimum and maximum limits. If you are not happy with some of these limits you can request a higher bet amount for the bet slip, for instance. This is how you can do that: · Press the ‘Max Bet’ button · Add higher amount than the given max bet · Click on Confirm Bets · It will take a couple of minutes for your request to be reviewed. · If your bet was approved you will receive a bet ID
Can I request a game that the casino doesn’t offer?
If you use the search button you can locate any game you are looking for. In case the casino doesn’t have the game they can ask the traders to add the game you requested for. In order to do that you need to contact support agents and give them the following information: · Date and time of the event · Name of the event · Teams · Bet type
Can I download the mobile app on my Android device?
Google doesn’t support online gambling so for that reason you can't find the app at Play Store. You can still download the APK file and enjoy all the perks the casino has to offer.
How does the bonus work?
No matter what kind of bonus you want to receive at ComeOn Casino, you need to claim it first. At the ‘Available Bonus’ section you can find all the available bonuses and the wagering requirements they come with.
How long does it take to settle a live bet?
At ComeOn casino they work really hard to settle your bets in a timely manner. Sometimes it might take up to 15 minutes to do so. We advise you to wait before you contact customer support.
What is a HT-FT bet?
HT-FT or better known as Half Time Full Time bet you have the chance to place a bet on both half time and full time result. But remember, in order to win you need to predict both outcomes right. Since this is quite a challenging bet, this means that the odds are really high. The good news here is that you are not predicting the amount of goals but whether it will be a draw or which team will lead. These are the following betting options in a HT-FT bet: · 1/1 – this means the home team will be in lead both at half time and after the match has finished. · 1/X – this means that the home team will be in lead at half time but the match will end in a draw. · 1/2 – this means the home team will be in lead at half time, but the away team will win the match. · 2/1- this means away team will be in the lead at half time, but the home team will win the full match. · 2/X- this means away team will be in the lead at half time, but the match will end in a draw. · 2/2- this means away team will be in the lead at half time and will win the full match. · X/1- this means the match will be at draw at half time, but the home team will win the full time match. · X/X-this means the match will be at a draw at half time and end in a draw. · X/2-this means the match will be at draw at half time but it will end in a win for the away team.
I have trouble selecting a deposit bonus. What should I do?
When you choose a bonus with your deposit but you don’t complete the deposit then this bonus will not be displayed anymore. You can find it in uncompleted deposits, you just have to go to ‘My Account’ and click on ‘Cancel pending deposit’.
Can I unsubscribe from getting newsletters?
At ComeOn Casino they want to send offers to their customers that they will really appreciate. In case you realize that you are receiving too many then you can easily change that. Go to ‘My Account’ and then to ‘Account Settings’ and choose the topics that interest you. The ones that you select will be shown in green. It may take up to 48 hours for the request to be processed.
I made a deposit using PaySafeCard but I can't see it on my balance?
Every time you make a deposit using a Paysafe card it may take some time for the funds to be transferred to your account. If your deposit doesn’t reach your account in 30 minutes, then you should contact customer support.
Can I reopen my account?
It all depends on why you closed your account in the first place. This means that you can play straight away or some cooling off period might be required. Try to login using your username and password and see if the reopening option is available, if it's not you can contact customer support for assistance.
I don’t remember my login details. What should I do?
In case you forgot your password you should use the Forgot Password link at the top of the desktop page. If this doesn’t help, there is still hope to recover your login information. You need to contact customer support and provide them with the following information: your full name, address, date of birth and phone number. Once the casino receives the following information they will be able to generate a new password for you which you will receive in your inbox.
What to do when a game is not loading?
The main reason why a game is not loading is a poor internet connection in most cases. Another thing you should do is clear all cookies and cache data or try another browser and see if you get better results. If any of these things don’t work, then you should contact customer support.
I get an error code when I try to register. How can I fix this?
If you are receiving an error code every time you try to login you should contact customer support and write down the code.
How to verify my phone number?
Go to ‘My Account’ and then ‘Account Settings’ and click on Get Code. You will receive a verification code on your registered number and you should enter the code within 2 minutes. In case you don’t receive a code, you should log out of your account then login again and start from the beginning.
I believe something is wrong with my browser. What should I do?
You need to regularly update your browser for it to work perfectly. Otherwise you will not be able to open some games and you may experience some functional and graphical problems.
Are the payments at ComeOn secured?
ComeOn is a well known online casino because it offers some of the best games ever, but mainly because it is trusted and secure. All transactions and your personal information are encrypted using SSL technology.
How does Entropay work?
Entropay allows you to make online purchases without revealing your personal information. You need to open an account where you will be given a set of numbers which are known only to you, like card number, expiry date and CCV which you can use when you want to pay for something or make a deposit at ComeOn casino.
How long does it take to receive my winnings?
The payment team at ComeOn casino works really hard to process your payments in less than 24 hours. Once your funds are released it all depends on the payment method you are using.
How to earn ComeOn Points?
There are a couple of easy ways you can earn points which later you can use to play some games. · Daily Login – each day you login to your account you will receive 25 points. But remember you will receive points only once a day. · Mobile Number Verification – you will get 500 points when you verify your mobile number. Again, this is one time deal too. · Email Verification – you will get 100 points once you verify your email address. · Approved Documents – You will need to prove your identity when you play at ComeOn Casino. Each approved document will earn you 1000 points. · Deposit – every time you make a deposit you will earn points. For each $10 deposit you will receive 50 points. · First Withdrawal – you will receive 1000 points after your first successful withdrawal. · Real Money Play – every time you place a bet you will receive points as well.
How can I spend my points?
The ComeOn shop is open 24/7 and it's full of bonuses and free spins to choose from. Once you decide which bonus you want you can click on Buy with Points.
Are Shop lotteries available in the UK?
ComeOn Casino no longer offers Shop lotteries to UK players due to new gaming rules.
Can I close my account?
Yes, it is possible to close your account if you no longer want to use it. Just go to My Account, then Account Settings and Manage your Account. The casino would appreciate any feedback and they really want to hear from you on why you want to close your account. Feel free to send your feedback on email@example.com. You can still contact the casino in the future if you have any questions even though you can no longer login to your account.