We have collected answers to the most frequently asked questions about Dafabet in our FAQ.
📌 How can I make a deposit?
In order to make a deposit you need to have a real money account and select your preferred currency. Once you do that, log into your account and click on the Banking button to make your deposit transaction. In case you have any doubts or questions regarding making a deposit you can contact customer support.
📌 What deposit methods are available at Dafabet?
At Dafabet all Local Bank Transfers are accepted and automated payment options that will depend on the currency you have chosen and your location.
📌 Is there a minimum and maximum amount I can deposit?
Yes, there is, and it all depends on the payment method you choose to make a deposit.
📌 What happens if I have problems making a deposit?
If you encounter any kinds of problems regarding making a deposit you can contact customer support and they will help you resolve the issue.
📌 What currencies are available at Dafabet?
You can find the following currencies to make both deposit and withdrawal CNY/RMB: Chinese Yuan/Renminbi MYR: Malaysian Ringgit THB: Thai Baht VND: Vietnamese Dong IDR: Indonesian Rupiah KRW: South Korean Won INR: Indian Rupee USD: United States Dollar GBP: Great Britain Pound EUR: Euro PLN: Polish Zloty RUB: Russian Ruble mBTC: Mini Bitcoin
📌 When I go to Transaction History there is a clickable pending link. Why is that so?
If you have a clickable pending link, that means you need to edit your transaction. When you click on the pending link you will be transferred to your pending transaction and fill in the needed details.
📌 How to make a withdrawal?
When you want to make a withdrawal you need to choose the same method as the one you used for making a deposit. For instance if you used Skrill to make a deposit you need to use Skrill again to make a withdrawal. If you want to make a withdrawal using a different method than the one you used to make a deposit, you need to contact customer support for further assistance.
📌 What is the minimum and maximum withdrawal amount?
Each payment method has its limits when it comes to making a withdrawal. It should be clearly stated what their minimum and maximum amount is when you try to make a withdrawal. Is it possible to cancel a withdrawal request?
Within 48 hours of submission you can cancel your withdrawal request. You can do that within your account when you click on the cancel withdrawal button within the cashier. If your withdrawal request has exceeded the 48 hours and it is still pending, then you should contact customer support for further assistance.
📌 What identification do I need to supply when I want to make a withdrawal?
For security reasons you may be requested to provide a copy of your ID to prove your identity and a copy of a recent utility bill.
📌 Why is my Skrill withdrawal being denied?
It is possible that the email you used to register for the casino and on your Skrill account should be the same. If they are not, then it is possible that is the reason why your withdrawal might be denied.
📌 Is it possible to make a withdrawal before I finish the wagering requirements?
Yes, you can make a withdrawal in this case but please remember that the bonus funds as well as the winnings will be deducted. On top of that, processing fees may apply.
📌 What is the requirement when I play with my money, without any bonus?
If you don't have any bonus you should wager 1x your deposit amount before you can make a withdrawal.
📌 How long is the process time for withdrawals?
The process time depends on the method you are using. Some withdrawals are processed instantly and others can take up to 5 business days.
📌 Is it possible to have more than one account?
You are allowed to have only one account at Dafabet per person and per household.
📌 Can I change my password?
Yes you can change your password when you go to 'Change Password' and fill up the required fields. When you change your password your old password will be rendered invalid. We advise you to change your password from time to time to keep your account safe.
📌 How can I verify my mobile number?
When you head to My Profile, click on the Verify button which is beside your registered number. When you click on the button the system will send a 6 digit verification code to your mobile number. Just enter the code on the required field.
📌 I didn't receive a verification code. What should I do?
If this happens to you then you should contact Customer Support for further assistance.
📌 I receive 'Wrong username/password' when I try to log into my account. Why is that so?
You are probably entering some wrong information or you have failed attempts due to CAPS lock or unnecessary spaces in username or password field. The system will temporarily lock your account if this happens multiple times. The system allows you to input your password only three times and if you fail the third time then your account will be locked for 30 minutes.
📌 Is my personal and financial information secure at Dafabet?
Your personal information is secure and Dafabet will not share them with any person or company unless you give them the permission.
📌 How is Mix Parlay bet placed?
- When you go to the sportsbook page click on the 'Mix Parlay'.
- Click on the price of your selections.
- Enter the amount you wish to stake.
- Click on the Process bet button to submit your bet.
📌 Can I cancel my bet?
Once you place a bet, unfortunately it can't be cancelled.
📌 Can I bet on horse racing?
At this point Dafabet doesn't offer horse racing.
📌 My bet was voided. Why is that so?
When an event or match is suspended or terminated then the entire match will be considered void. The stake will be returned on any single selection.
📌 What in-play betting markets can I find at Dafabet?
You can find over 3000 live events a week across a multitude of sports.
📌 Can you explain what handicap betting is?
Handicap betting means you are betting when one competitor or team receives a virtual head start, even before the event begins. At the end the winner is the team with the better score after adding the given handicap to the result.
📌 What currencies can I use at Dafabet?
At the moment you can use different currencies to both make a deposit and a withdrawal at Dafabet, and they include the following: RMB : Chinese Yuan USD : United States Dollar GBP: Great Britain Pound RM: Malaysian Ringgit EUR: Euro THB: Thai Baht VND: Vietnamese Dong IDR: Indonesian Rupiah INR: Indian Rupee KRW: South Korean Won PLN: Polish Zloty RUB: Russian Ruble mBTC: Mini Bitcoin
📌 Can I check all my betting transactions?
Yes, you can check your betting transactions when you head to the Bet list button located on the top of the Sportsbook page.
📌 I can't load the sportsbook pop up window. What should I do?
If you are experiencing this problem then there are a couple of things you should try: Make sure the pop up blocker is off. Disable firewall or antivirus. Clear your cookies. If the problem has not been resolved then you should contact customer support.
📌 How can I contact the customer service team?
There are a couple of ways you can contact customer service. You can use the Live Chat, send them an email, through social channels or call them on their toll free phone number.
📌 How can I use the live chat?
Just click on the live Chat banner on the right hand side of the homepage.
📌 What languages do Dafabet offer for the live chat service?
You can chat with Dafabet's customer support in a couple of different languages including: Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.
📌 How long does it take to receive a reply on an email?
Dafabet customer service aims to reply to any email within 2 hours after receiving it.
📌 What is the email address for customer support?
There are a couple of email addresses that you can reach customer service team at Dafabet including: firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com
📌 Can you tell me what the customer helpline number is?
You can reach Dafabet on a couple of different numbers, depending on your country of residence:
- International: Your Country's International Access Code +800-7423-2274
- EN/EU/JP - +800-7423-2274
- CN - 4008 428777
- TH - 001 800 852 6099
- VN - (VIna: 12032618 / Mobi: 0244 4582168 / Viettel: 12280880)
- ID - +639178137000
- KR - 070-8015-9487
- IN - 00080-0100-7166
📌 Why does the casino need my email address?
They need your email address to send you the latest bonuses and promotions and to contact you with some important information.
📌 Is it possible to transfer money from one product wallet to another?
Yes, you need to click 'Instant Transfer' from the menu, and choose the product you want to transfer balance from, enter the amount and click Submit. The funds will reflect on your balance in a matter of minutes.
📌 How to convert cash points into cash?
You need to click on 'Cash Points' in the menu and choose the product you want to accumulate cash points from. Click on Convert to Real Money and the cash points will be added to your balance.
📌 Can I receive the latest update on Dafabet news and promotions?
Yes you can, and in order to receive the latest news and promotions make sure that you tick the box under the statement 'I would like to receive information about promotions and updates' in My Account section.