FAQ

We have collected answers to the most frequently asked questions about Mansion Casino in our FAQ.

📌 Do I have to download the software?

  • Mansion Casino is available in both instant play and download mode.

  • 📌 Can I open an account in Canada?

  • Mansion Casino is available for residents in Canada. You just sign up and enjoy your favorite games.

  • 📌 How to start playing at Mansion Casino?

  • In order to play at Mansion Casino you need to create an account. You need to be older than 18 to be eligible to open an account and you also need to make sure that the casino accepts players from your country.

  • 📌 Are Canadian dollars accepted currency?

  • Yes, you can make a deposit using Canadian Dollars. Other possible options are: Euros, British pounds, Swiss francs, US dollars, Japanese yen, Australian dollars, Denmark kroner, New Zealand dollars, Hong Kong dollars and South African Rand.

  • 📌 Can I play some games for free?

  • Yes, you can play most of the games for free at Mansion Casino. The only exception are live games, you need to make a deposit first in order to play live games. When you play with virtual money you can't make withdrawals of your winnings. You can also play games for real money when you make a deposit. You can also take advantage of many different bonuses and promotions that the casino has to offer and that way you can boost your funds to start with.

  • 📌 How to make a deposit?

  • When you open an account at Mansion Casino you need to go to Cashier and choose the deposit method that suits you the best and make a deposit.

  • 📌 How to make a withdrawal?

  • Making a withdrawal is very easy. Head to Cashier and choose the withdrawal method that suits you the best. Enter the amount and confirm the withdrawal. The withdrawal time depends on the method you use, but most often you will receive your money in just a couple of days.

  • 📌 Are games at Mansion Casino fair?

  • All games at Mansion Casino use Random Number Generator which yields a payout percentage. You can stay assured that all the games at the casino meet industry standard fairness regulations.

  • 📌 How can I be sure that my personal details are protected?

  • Mansion Casino uses the best quality security measures to protect your personal details. They use standard RSA encryption and a Firewall.

  • 📌 Is it possible to change my game settings?

  • When you log into the casino select Options. Here you can find a range of choices which you can customize to improve your playing experience.

  • 📌 Is it possible to chat with other players?

  • On some selected games you can chat with other players. This is usually available when you play the games on multiplayer or private group tables and there should be a Chat button where you can type your message.

  • 📌 Can I see my game history?

  • Yes, you can check your game history when you go to the specific game you want to investigate. Click on the menu button in the bottom right hand corner of the screen and select History.

  • 📌 Is there a difference between multiplayer and private group tables?

  • When you want to play games with other players then multiplayer is the best option. Private group table will allow you to play together with your friends and family. Someone needs to create a table and other players can join.

  • 📌 Can I find the rules for the games?

  • In the Help section of the casino you can find all games rules. You can use that information to learn how to play the game and also how the software works.

  • 📌 Can I view all my past wagers?

  • In the Game History you can access details of all your past wagers. You need to go into the game you are interested in and click on the menu button and select History.

  • 📌 What happens when my internet connection is cut off?

  • If your internet connection is cut off while you are playing then there is no room for panic. Once you log into your account you will return to the exact moment when the game was interrupted and continue playing.

  • 📌 Can you explain what wagering is?

  • Wagering is simply betting money on games and it is very important because it affects most bonuses and promotions. Namely, each bonus money you receive are a subject to wagering requirements that you need to meet before you can make a withdrawal.

  • 📌 What are Loyalty Points?

  • Loyalty points are small rewards that you receive every time you play. Once you build up your points you can exchange them for cash.

  • 📌 Can I receive free bonuses?

  • Mansion Casino offers a very generous bonus to each new player, but they also have ongoing promotions for their loyal players too. You need to subscribe to their promotional emails and every time there's something they are offering you will be the first to know.

  • 📌 What are the benefits of becoming a VIP player?

  • When you become a VIP member you will get the best possible service. There's a VIP manager assigned to you only and they will let you know any time there's a promotion for VIP members.

  • 📌 How to make a deposit?

  • Making a deposit is quite simple. First thing you need to have is a real money account. Then, head to the cashier and choose the deposit method that suits you the best and enter the amount you wish to deposit.

  • 📌 What deposit options are available at Mansion Casino?

  • The casino offers different payment methods. You can see a full list once you log into your account and head to the cashier.

  • 📌 How to make a withdrawal?

  • Making a withdrawal is probably the most exciting part of playing in a casino. Head to the Cashier and click on Withdraw and you will see a list of available payment options. Choose the one that suits you the best and enter the amount you wish to withdraw.

  • 📌 Can I make a deposit using the app on my mobile?

  • Yes you can easily make both a deposit and a withdrawal using the casino app. The mobile app allows you to have the full desktop experience so anything you can do while using your computer you can do it using the app as well.

  • 📌 Can I play all casino games on mobile?

  • If you like to play games on the go, then you are in for a treat. Mansion Casino allows you to enjoy all the games on the mobile site.

  • 📌 Is there a difference between App and Apk?

  • This is a very common question and we understand the confusion. An app is actually an application you can download it in Google Play Store or at The App Store on your mobile device. These apps will later on display on your screen and they are always ready to be used. APKs, on the other hand, are the Android equivalent to apps. They are also known as Application Package Kits, and they represent the package file format used by Android operating system for installation of mobile apps.

  • 📌 Can I download the casino app in every country?

  • Actually you can't since the mobile app is not available in restricted countries. So if you search for the app and you can't find it, then you can't gain access via your mobile.

  • 📌 Are all sporting events available on the mobile app?

  • Yes, they are. You can find every single sporting event on the mobile platforms.

  • 📌 Can I play in Live Casino through the mobile app?

  • You can access both the online casino and Live Casino section on the mobile platform. You can play more than 300 games and also live dealer games including Roulette, Blackjack and Live Three Card Poker, just to name some.

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