FAQ

We have collected answers to the most frequently asked questions about Play Ojo in our FAQ.

What is Play Ojo?

  • Play Ojo is a well known casino that once you find out about it, you will forget about all other casinos. Play Ojo is the only casino that will share all the secrets of how things work in the iGaming world and will give you hints and tips on how to get the best from your time here.

  • How can I get a bonus?

  • In order to receive a bonus at Play Ojo you need to sign up for the casino and make a minimum deposit of at least $10. For every $1 deposit you will receive 1 free spin up to 50. This is the bonus for new players only. But no worries if you are already a member, there is something for you too. You should head to your Kickers section and see what is there for you.

  • Can I play fruit machines at Play Ojo?

  • Yes, fans of classic slots will be surprised to find that Play Ojo has something for them too. If you are one of them then you should give Fire Joker, Route 777 or Wild Melon a try. You can also find NetEnt's best fruit machine Jackpot 6000 at your favorite casino.

  • Can you tell me what are Play Ojo's most popular slots?

  • This all depends on your taste of online slot games, but still we can say that some games really stand out in the crowd. Titles like Book of Dead, Immortal Romance, Starburst or Mega Moolah have top notch graphics and features that will leave you speechless.

  • What is the difference between real play and free play slots?

  • When you play real slots you need to make a deposit and everything you win you can cash out later, while free slots are there for you to give them a try and play without having to make a deposit. This means that if you win you are not able to cash out your winnings because you are playing with casino money in the first place.

  • Which game providers power Play Ojo?

  • Play Ojo knows that the only way to keep their customers happy is to bring the best games. In order to do that they have teamed up with the best software providers including: NetEnt, Microgaming, AMAYA, Barcrest, NextGen Gaming, MERKUR, blueprint GAMING, WMS and SkillOnNet.

  • Is there a Loyalty Level at Play Ojo?

  • The more you play, the faster you'll get to the next Loyalty Level. When you want to check your level progress you can do that on OJO's gorgeous smile. Every time you go up a level you will receive more rewards and even a chance to spin the Ojo Wheel and win some nice rewards. And the best part is that you can't go down the levels due to inactivity, you can only move up.

  • What's in there for VIP players?

  • Once you have rich VIP status at Play Ojo, trust us you will be treated like a royal. The casino will assign managers to look after you. They will send special offers to you, you will have the opportunity to grab promotions first and even get a present for your birthday.

  • What is the Reward section?

  • In the Reward Section you can check and keep track of all the rewards the casino has given you. It is good to check this section daily to see if there is something special waiting for you.

  • What are Play Moments?

  • Once you sign up for an account at Play Ojo we promise you will have some good time. What if we tell you that you can remember all the good times that you have at the casino. Here at Play Moments you can see all your play activity like winning big, moving to the next level or playing a new game.

  • How does Ojo Plus work?

  • Every time you play you will receive some free money on your account. Once that amount accumulates you can collect the money or play with it. Where can I see my Ojo plus balance?

    Next to the Ojo+ icon in yellow you can find your Ojo plus balance.

  • When can I make a withdrawal from my Ojo plus?

  • You can make a withdrawal any time you want. All you have to do is to click on the 'Collect' tab and your Ojo plus cash will be moved to your real money balance. Once you do that you can make a withdrawal or you can play with the money.

  • Are there any Ojo plus categories?

  • There are 3 Ojo plus categories and each of them is indicated with 1, 2 or 3 Ojo+ icons, where the smallest number indicates the lowest level of return and 3 yellow Ojo+ icons indicate the highest level of return. Once you reach the third level you will earn more Ojo+ cash when you place a bet.

  • Is it possible to use more than one payment method?

  • Yes you can. For instance when you use one payment method to make a deposit and later on when the same payment method is not available for withdrawals you can choose whichever method suits you the best.

  • Can I make a withdrawal to a different method than the one I used for making a deposit?

  • Each casino prefers that you use the same method for both deposits and withdrawals. Sometimes the option you used to make a deposit is not available so in that case Play Ojo will send your funds to another payment method.

  • Why was my deposit declined?

  • There might be many reasons why a deposit is not accepted by the casino. The first thing you should check is with your bank because in some cases you need to approve online transactions. If the problem persists you can try one of the available eWallets like Skrill, PayPal or Neteller.

  • Why was my withdrawal not credited?

  • There might be a number of reasons why a withdrawal is not credited. This issue usually happens when the player hasn't sent all the necessary identification documents to the casino. You should get in touch with customer agents and they will explain what steps you need to take to have a successful withdrawal of funds.

  • Can you tell me what a Deposit Confirmation Form is?

  • Deposit Confirmation Form is used for security purposes to confirm the deposits made and for account verification.

  • Does Play Ojo have wagering requirements on bonuses?

  • When it comes to wagering requirements players really don't like them, and the good news is so does Play Ojo. All the winnings are yours and you can make a withdrawal whenever you want, no strings attached.

  • How to recognize gambling addiction?

  • Playing games at the casino should be considered a fun activity. When the fun stops, that's a sign that something is wrong. When you spend money on gambling, that was supposed to be for paying bills or rent, then you might have gambling problems.

  • I believe that I have a gambling problem. What can I do?

  • The moment you think you have a gambling problem you should restrict yourself from gambling. There are certain programs and tools you can use to help you deal with this complex issue.

  • How to set a Cooling-Off period?

  • When you head to your account under the Ojo Safeguard section you can set a cooling off period of 1, 2 or 7 days. During this period you will not be able to make deposits and play any games. Once the set period is over your account will automatically become active.

  • How to set a Temporary Suspension period?

  • When you head to the Ojo Safeguard section under My Account you can set a Temporary Suspension period of 1, 2 or 3 months. During this period of time you will not be able to make deposits and play games for real money. Once the time period is over your account will automatically become active.

  • How to set a self-exclusion period?

  • When you head to the Ojo Safeguards section under My Account you can set a self-exclusion period. The minimum self-exclusion period is 6 months and this will restrict all your accounts with other casinos that are under the same license. During this period you will not be able to make a deposit and play for real money. When the self-exclusion period is over your account will not become active automatically. You will need to contact customer agents and inform them that you want to use your account again.

  • How to reopen an account after the self-exclusion period is over?

  • When your self-exclusion period is over you will need to contact customer support to request that your account be reactivated. The casino will give you an additional 24 hour cooling-off period before they fully activate your account. You can also contact customer support on the following number +02 031 502 541.

  • How to set deposit limits?

  • When you head to Ojo Safeguard section under My Account you can set a daily, weekly or monthly deposit limit. You can decrease your deposit limit anytime you want. When you want to increase your limit you might have to wait for a certain period before your request is processed.

  • What is Reality Check?

  • Reality Check is a very helpful tool that helps you keep track of how much time you spend playing. Every time you reach the set time, a message will appear on the screen with an option to close the session.

  • What is a Kicker?

  • Kickers are special perks that customers at Play Ojo can enjoy. The casino will give you something to look forward to every day in the form of Free Spins, Bonuses or free prizes, just to name some.

  • Can I check my Kickers?

  • At the left hand sidebar of the homepage you can find the Kickers section. This is where you can keep track of your Kickers. There are Kickers every day, so make sure to check them.

  • How to claim Kickers?

  • You should go to the Kickers section and claim your Kickers. You need to remember that some Kickers are for free and others can be activated once you make a deposit.

  • How to claim Deposit Kickers?

  • When you go to your Kickers section you can claim your Deposit Kickers. What are free spins?

    Play Ojo likes to reward their players with some free spins on a regular basis. Free Spins are basically free bets where you can spin the reels but you won't have to make a deposit. And the great news is that all bonuses that come from Play Ojo are paid in cash. There are no wagering requirements so you can play stress free. Play Ojo offers free spins on different games with different values, so before you claim them check the details. The free spins expire after 24 hours so once you receive them you should go for it as soon as possible.

    At play Ojo you can find 3 different types of free spins with a different play value: · Free spin up to 0.5 · Super Free Spin between 0.5 and 0.99 · Mega Free Spin up to 1

  • How can I use a Coupon Code?

  • If you have a Coupon Code you need to go to My Account and then to the Coupons section and enter the code.

  • My 'Kicker Code' didn't work. What should I do?

  • If you made a deposit and used a Kicker Code only to find out that it didn't work, then you should contact customer support. There is a great chance that the code is not valid anymore. Make sure that you contact customer support before you play any game.

  • What is the Ojo Wheel?

  • Ojo Wheel is just another way that the casino takes care of their clients. Every time you reach a certain level you will receive a spin on the wheel and receive a given number of free spins.

  • How to know when I can spin the Ojo Wheel?

  • You will receive a notification every time you can spin the Ojo Wheel. You have only 7 days to spin the wheel before the offer expires. How many free spins can I win when I spin the Ojo Wheel?

    This is based on the level you are, so the higher the level the higher the number of free spins you can potentially win.

  • Is there a difference between the 3 wheels?

  • Yes there is a difference between the 3 wheels. The first wheel, known as Wheely Easy offers the lowest number of free spins, but you will definitely win something. On the second wheel, or Wheel Deal, the number of free spins is higher, but you can also land on some skulls. The third wheel, or Are You For Wheel, offers the biggest prizes but also there are more skulls.

  • Can you explain what Reel Spinoffs are?

  • These are slot tournaments where you will receive spins on a selected slot game. Reel Spinoffs run throughout the day and there are buy-ins and free rolls. All the wins from those spins will turn into points on a leaderboard and if you manage to finish in a prize pool position you are a winner. You can find Ojo Spinoffs if you head to the Kickers section.

  • What do I need to do to enter Freeroll Reel Spinoffs?

  • If you have made a deposit in the last 3 days, then you are free to enter a Freeroll Reel Spinoff. You need to pick the Reel Spinoff that you want to enter and wait to see what slot game you need to play.

  • How to enter Buy-in Reel Spinoffs?

  • When you click on the Reel Spin Off tournament a new page will open showing different Reel Spins Packages. You just need to pick the one you want by clicking the deposit button next to the package. A new page will open where you need to make a deposit and the Reel Spin Off Bonus Code will already be entered.

  • How do I know if I have won something?

  • When you go to the Reel Spin Offs section you can check on the leaderboard whether you have won something. In case you have won something, you need to wait for the spinoffs to end and you will receive it.

  • Is it possible to rate Ojo's games?

  • Yes, you can rate the games any time you want. In the top left of the game description you can click on the stars and rate the game.

  • Can I mark a game as my favorite?

  • Once you are logged into your account you can mark your favorite games. You just need to hover over the game in the Games page and click the heart icon next to the game. If you want to remove the game from your Ojo Playlist you just need to click on the heart icon again.

  • Is there an Advanced Search?

  • Yes, there is. Any time you want to find a specific game you can run a detailed game search. You can look for a specific game or you can find for instance 3 reels slots.

  • Are my personal details safe at Play Ojo?

  • Play Ojo uses 128-bit SSL data encryption, which is the same technology used by the best credit and debit card companies.

  • What gaming license does the casino hold?

  • Play Ojo holds the highest standard of casino license. It is regulated by the Gambling Commission of Great Britain which means the casino abides by all laws and regulations. You can stay assured that once you create an account and start playing you will have a trusted and fair gaming experience.

  • How can I verify my account?

  • When you create your account you need to verify your age and identity. You will need to upload copies of some legal documents to do so. You need to remember that the casino reserves the right to request for additional documents any time they believe it is necessary. You need to head to your account and then to the 'Upload Documents' section to upload a copy of your passport, national ID or utility bill.

  • Can I get a new password?

  • In case you forgot your password you can reset it anytime you need to. Just click on the 'Forgot Password' link which is under the password box. In order to receive a new password you will need to answer your security question. Once you do that you will receive an email, just follow the link and you will be able to create a new password.

  • Can I play on my mobile?

  • If you want to take the full advantage of the Play Ojo casino on your mobile phone you need to download the app first. If you have an iOS device you can download the app in the Apple App Store while Android users need to install the .apk file.

  • My game is not loading, what should I do?

  • Sometimes you might experience bad connection issues, but there is no room to worry about anything. You need to press CTRL+ALT+DELETE at the same time and this way you will close the browser and your game session as well. Again, there's nothing to worry about because your gaming session will resume and your funds and bonus rounds will still be there for you.

  • Is it possible to update my details?

  • You can update your details anytime you need to. Head to your account, and under the section 'Personal Settings' you can change all the necessary details. Please remember that if you change your address or other important details then you might need to verify your account again.

  • Can I receive promotional emails from Play Ojo?

  • It is possible that all your emails are ending up in your spam folder. If that is the case, then you should add PlayOjo.com to your email address list so that way you will not miss anything from the casino. If you haven't subscribed yet, then give the customer agents a shout and they will gladly subscribe to you.

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