We have collected answers to the most frequently asked questions about Royal Panda in our FAQ.
📌 What type of games can I play at Royal Panda?
At Royal Panda you can find a plethora of games you can play. No matter what your preferences are, there is definitely something for you. These are some of the games you can find once you join the Royal Panda family:
- Progressive jackpot games
- A wide selection of classic and video slots
- The best table games, like roulette, blackjack and baccarat
- Live casino games that can be played against real dealers
- Video poker, scratchcards and softgames
- You can even play our games on the move, thanks to Royal Panda Mobile.
📌 Why should I pick Royal Panda?
There are many online casinos out there with new ones emerging every day. So, when you are looking for a casino to play you should find a reputable one like Royal Panda is. The casino has more than 10 years of experience and they offer some of the best games on the market. To attract new players they offer very generous welcome bonuses, and to keep old players interested they offer promotions and loyalty programs with lots of different awards.
📌 Can I play some of the games for free?
Most of the games at Royal Panda can be played in fun mode. This means you can play the games without having to spend your own money. This is a great opportunity for new players to learn the software or to practice playing some games before they decide to deposit funds to their account. The only exception here is the live casino games and some progressive jackpots. You will have to play these games with real money.
📌 Can I place bets on sports?
Yes, Royal Panda offers sports betting from the following countries: Aruba, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Chile, Curaçao, Finland, Iceland, India, Isle of Man, Luxembourg, Malta, Monaco, Norway, Peru, Sint Maarten (Dutch part), South Africa, and United Kingdom.
📌 Can I make a deposit without leaving a game?
The good news is that now you can make deposits while you are playing a game thanks to the in-game deposit function. This is what you have to do:
- Login and start a game.
- Locate the payment box below the game.
- Select a payment method, enter the deposit amount, and click the “deposit” button.
- Select a bonus if you want.
- Enter your payment details.
- Confirm the deposit.
📌 Is it safe to deposit and withdraw funds at Royal Panda?
Your security is very important to Royal Panda so for that reason they use secure servers for processing transactions. Online transactions are safe because they transmit information that is strongly encrypted so there is nothing to be worried about.
📌 Are there any charges for making deposits and withdrawals?
There are no fees involved when you make a deposit or withdrawals at Royal Panda. No fees equal more pay, so the casino doesn't want to add any extra chargers that will shorten your playing sessions. They simply want you to have more fun.
📌 Which payment methods can I use at Royal Panda?
At Royal Panda, most of the leading credit and debit cards are accepted. They offer a wide array of payment methods like VISA and Mastercard debit and credit cards, Bank transfer, Skrill (Moneybookers), Neteller, ClickandBuy, and Paysafecard, just to name some.
📌 How long does it take for my deposit to appear on my player account?
Most of the payment methods offer instant deposits, so the funds you deposit will be available within seconds in your account. Bank transfers might take a bit longer to process, and sometimes it can take even a couple of days.
📌 What is a bonus balance?
A bonus balance is the cash that you receive from the casino for a certain bonus. All your bonus winnings will be added to your bonus balance as well and this money can't be withdrawn unless you meet the wagering requirements.
📌 Where can I find all the available bonuses and promotions?
You can sign up to receive promotions deals via email the moment you sign up for the casino. You can also head to the promotions section on the website.
📌 How to claim the bonus?
When it comes to the welcome bonus, you can accept it or decline it during the deposit process. Free Spins can be claimed when you enter the concerning slot. And, the no deposit bonus is automatically added to your account.
📌 Do bonuses come with wagering requirements?
Like many bonuses, the ones from Royal Panda come with wagering requirements as well. The good news here is that the wagering requirements at Royal Panda are very competitive of just 35x. Meeting the wagering requirements happen with bets from your cash balance and once you have met the requirements you will be able to withdraw the bonus balance.
📌 How can I check my wagering requirements progress?
If you want to check the progress of your wagering requirements you can do that in the following way:
- Head to your account.
- Click on ‘My Bonuses’ for an overview of your bonuses.
- Under ‘Wagering Requirements’ you will see the total amount you need to wager to release the bonus.
- Under ‘Amount Wagered’ you will see the amount you have already wagered.
📌 Can I win real money with Free Spins?
Yes, all the money that you win with free spins will be added to your bonus balance. The bonus balance contains all the bonuses that are awarded to you, and they are tied to wagering requirements, while the cash balance is not tied to any wagering requirements. Once you meet the wagering requirements of 35x you will be able to withdraw your funds.
📌 How can I use my free bet?
If you want to claim your free bet you need to make a deposit of at least $20. When you make a deposit you can't use Paysafecard, Neteller or Skrill, because these methods are excluded from the promotion. You need to place bets with odds 2.0 or higher, again to be able to claim the free bet. Once these bets are settled you will be able to use the single bet with odds of 2.0 or higher.
📌 Why was my bet not settled?
Royal Panda does everything to settle all bets as soon as possible. Sometimes it can take longer because they have to wait for the official results. What happens if an event is postponed or cancelled? If an event is postponed or cancelled and not resumed within 24 hours all bets placed on it will be refunded.
📌 What are the minimum and maximum bets?
The minimum bet at the sports section is $0.50, and if you want to check the maximum bet you will have to log into your account and click the ‘Max’ button on the bet slip.
📌 What are outright bets?
Outright bets are placed on the outcome of the entire competition or league and not on single events. For this bet to be settled you will have to wait for the whole competition to end.
📌 What are handicap bets?
Handicap bets allow you to bet on a match or event where a team or a player has been given a virtual advantage or disadvantage. When you are placing bets on Asian handicap, the stake is divided between the two closest half intervals.
📌 Are my personal details safe at Royal Panda?
Royal Panda follows strict policies designed to safeguard the player's right to privacy. All data is encrypted to protect your confidential information. Royal Panda complies with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta).
📌 What does the casino use my personal information for?
Your personal details may be used in a couple of situations only including:
- Enabling you to sign up for a Royal Panda account.
- To enable financial transactions to occur between yourself and Royal Panda.
- Verifying your identity.
- Marketing and promotional activities.
- To prevent fraud and protect the player.
📌 How to create an account at Royal Panda?
Creating an account at Royal Panda is very simple. You have to follow a couple of steps to do that:
- Click the “join now” link in the top-right of the page.
- Fill out the form.
- Tick the terms and conditions box.
- Click the “Complete signup” button.
📌 What information do I have to share to create an account?
When you want to create an account at Royal Panda, you need to provide some information including:
- Email address
- Security question and answer
- Date of birth
- Address, including country of residence
- Mobile telephone number
📌 What does ‘Active Bonus’ stand for?
The active bonus bar shows you if you have an active bonus or not. In case you do, you will have to meet the wagering requirements first, before you can make a withdrawal.
📌 I can't seem to be able to create an account. Why is that so?
Most of the time if a problem arises, it is usually easy to solve. You will receive a notification about what is missing or what is wrong so you can resolve it yourself. If the issue persists, please verify the following:
- Did you fill all the mandatory fields with correct information?
- Did you enter a valid email address?
- Have you created an account with Royal Panda before?
- Is your username already taken? These are the most common issues when you try to create an account. another thing to keep in mind is that at this point Royal Panda accepts players from the following countries only: Germany, India (not including Sikkim and Nagaland), Canada, Ireland, Finland, Austria, Monaco, New Zealand, Norway, Malta, Iceland, Brazil, South Africa, Japan, Chile, Isle of Man, Luxembourg, Peru, Aruba, Bonaire, Sint Eustatius and Saba, Curaçao, Sint Maarten (Dutch part).
📌 Can I play games on my tablet or phone?
The only thing you need is a compatible device and a stable internet connection if you want to play games on your handheld device.
📌 Can I use my existing account to play on my hand held device?
Yes, all you have to do is to log into your account and make a deposit, if you want to play for real money.
📌 Can I play games at Royal Panda for free?
Yes, you can play almost all the games in fun mode without having to make a deposit. This is a great way to get to know a certain game or to practice the rules and develop your own strategy. The casino will award you with virtual money and you can play as long as you want.
📌 How to join the loyalty program?
The moment you join the casino you become a part of the Loyal Panda Program and to level up, all you have to do is to play your favorite games for real money.
📌 What happens if I lose connection during play?
It is possible that you lose connection while you play, but there is nothing to worry about. If you were playing a game that requires player interaction then the round will continue next time you log into your account and open the game. If you were playing a game that doesn't involve player action like live casino games or slots, when you login to your account the next time you will see the results.
📌 Are the games at Royal Panda fair?
All the games at Royal Panda are provided by some of the best and leading software providers and are run on random number generators. This makes sure that each game is completely random and it doesn’t give an advantage to either the player or the house.
📌 Is Royal Panda available on mobile devices?
You can play at the casino using your mobile or tablet. Android users will be disappointed to hear that there is not an app available for their device, there is an app only for iOS devices. But, this shouldn't worry you, because you can access the casino using your browser.
📌 How to play the games on my handheld device?
Playing on your mobile or tablet is pretty much the same as when you play on desktop. You have to log into your account, make a deposit and find the game you want to play.
📌 Can I play the games for free on mobile?
Yes, most of the games can be played in fun mode on your handheld device. You have to log into your account and find the game that you want to play.
📌 Can I make logging into my account more secure?
If you want to add an extra layer of security to your account you can do that. You will have to download Google Authenticator and follow the instructions.
📌 Can I see the casino's website in another language?
Yes, you can change the language and choose the one that is more familiar to you. You can choose between 8 different languages including: Chinese, English, Finnish, German, Japanese, Norwegian, Portuguese and Spanish.
📌 What are the benefits of joining the affiliate program?
Once you join the Royal Panda affiliate program you will find a partner that will treat you with respect and that values the traffic you generate for it. You will receive a fair rate of commission, and you will be paid on time and what not.
📌 What is a casino affiliate program?
Casino affiliate programs give website owners an opportunity to earn money by promoting an online casino through their website.
📌 How does the affiliate program work?
The affiliate program is very simple. There are a couple of things you have to do first:
- Submit the online application form and confirm your account using the link we'll send you by email
- Log into your affiliate account to access your marketing material
- Promote Royal Panda on your website(s)
- Earn commission on every new depositing player you send our way
- Receive your commission monthly
📌 What is the minimum amount I can request for payment?
The minimum amount you can request to withdraw is only $100.
📌 What happens if I don’t earn enough?
If you have a slow month and you don’t earn enough commission the casino will not burden you with negative carryover. So, even if you end up with a negative balance, the casino will reset it at the beginning of the next month.
📌 How long will I earn commission from my players?
Once you bring a player to the casino, you will earn a commission from that player for as long as they are active. Every time they make a deposit and play at the casino, you will receive your cut.
📌 Which payment methods can I use?
To receive money as easy as possible the casino has added some of the most popular payment methods including Bank Transfer, Neteller, Skrill and many more. You will receive your commission on the 15th or 20th of every month. The minimum amount you can request is $100, and the amount is transferred to the next month if the threshold isn't met.
📌 How often is my account updated?
The company makes sure that up-to-date information is available at every moment. Some data is updated very often like view and clicks, while new depositing players and net revenue share are updated daily.
📌 Can I promote the casino on multiple websites that I own?
The more sites you have the better. All you have to do is to add them, and if you want to do that you need to follow these simple steps:
- Expand the ‘My Account’ menu
- Click ‘Marketing sources’
- Click the 'Add' button
- Fill out the form for each site
- Get a tracking code for each site
- Post up links and ads
📌 Once I create an account, when will it be approved?
Once you submit an application the team at Royal Panda will review your application, and if you are of legal age and you reside in a country where the casino has a license to operate your account will be most likely approved. You will receive an email with a link that you need to click on to activate your account.
📌 Can I refer sub-affiliates?
Sub-affiliate is a person that becomes an affiliate after being referred by you. You are entitled to a cut of the revenue your sub-affiliate generates. Referring a sub-affiliate is very easy. You have to follow these simple steps:
- Log into your affiliate account
- Expand the ‘My Account’ menu
- Click on 'Summary'
- Locate and copy your unique sub-affiliate link Send the link to the person or company you’d like to recruit, and once they sign up, our system will record them as your sub-affiliate. Alternatively, you can promote RP Affiliates on one of your websites.
📌 How much will I earn from my sub-affiliates?
When you refer a sub-affiliate you will receive a fixed sum that is equivalent to 10% of your sub-affiliate earnings.
📌 What happens if my sub-affiliate is making a loss?
If your sub-affiliate is making a loss you will not lose money yourself, and when they start earning again, you will get your cut.
📌 Can I see how much my sub-affiliate is earning?
Yes, you can see how much your sub-affiliate is making separately from your regular income. To do that you need to:
- Log into your affiliate account
- Expand the ‘Reports’ menu
- Expand the ‘Earnings reports’ submenu
- Click ‘Sub-affiliates’
- Enter the range of dates you want to look at
- Click the ‘Search' button