FAQ

We have collected answers to the most frequently asked questions about Royal Spinz in our FAQ.

📌 I am locked out of my account. What should I do?

  • You need to contact Customer Support which is available 24/7 and they will help you unlock your account.

  • 📌 Can I check my balance and my transactions?

  • You can always check your full history of transactions through your My Account page.

  • 📌 What happens if I forget my password?

  • You can easily reset your password when you click on Forgot Password. You need to enter your username and email address and you will receive a password reset email.

  • 📌 What is the purpose of the ‘Max Bet Spin’ button?

  • The ‘Max Bet Spin’ button allows you to place the maximum bet possible using your current coin value. When you click on this button you will be betting on all the lines in the game.

  • 📌 Can I know how much I am betting on each spin?

  • Before you start playing the game you need to select the number of lines you want to bet on and the coin value. So, each time you spin, your bet will be worth the coin value times by the number of lines selected and your bet line.

  • 📌 Can you explain what ‘Bet Per Line’ means?

  • This is a special feature that allows you to increase your bet and also your potential winnings. This feature is available at 3D slot games and allows you to bet up to 5 credits per line.

  • 📌 What are ‘credits’?

  • When you play 3D slots you can choose the value of coins you want to play with and you will receive the appropriate number of credits based on your coin value. Let's assume that you have €200 on your balance and your coin value is €2, then you will receive 200 credits. But if you decide to play with coin value of €1, then you will receive 400 credits.

  • 📌 Why don't my credits and my balance match?

  • You need to always check the coin value to know how much your credits are worth. When you play with a coin value of €1, your credits and your balance will match. But when you increase or decrease the coin value then the credits will increase or decrease accordingly.

  • 📌 Are my winnings in credits or in Dollars?

  • All your winnings are shown in credits, but if you want you can calculate the credits in a given currency. When you want to do that, simply multiply the number of credits by the coin value.

  • 📌 What documents do I need to provide to verify my account?

  • Here is a list of the documents you might be required to provide: · Photographic ID – You will need to send a copy of your passport, driving license or national ID where your name, signature and photograph must be clearly visible. · Proof of ownership of the deposit and withdrawal accounts – For credit and debit cards you need to send the front and the back of the card used for deposit. Make sure to cover the middle digits, leaving the first 6 and the last 4 digits visible. You should also block the 3 digit code in the back of your card. For Skrill you need to send a screenshot of the ‘Profile’ page under My Account. Make sure that your full name and address are visible. For Bank Transfers you need to send a recent bank statement. Your bank account, your name and address must be clearly visible. These are all the documents that you need to send to the casino, but in some cases you might be asked to provide some additional documents too.

  • 📌 Can I check the status of my withdrawal?

  • You need to be logged into your account and then select the Account statement link and you would be able to check the status of each withdrawal.

  • 📌 What kinds of currencies are accepted at Royal Spinz Casino?

  • The games at Royal Spinz can be played in Euros only, but you can easily use your country's currency when you select any of the e-wallet payment methods. When you use credit card payments then only Euro is allowed. All currency transactions are converted to your account using standard conversion rates.

  • 📌 What payment methods are available at Royal Spinz?

  • Royal Spinz offers the best and most varied depositing methods because your entertainment and convenience is their priority. So you can find some of the well known payment methods such as Skrill, debit or credit cards, Instant banking and many more.

  • 📌 How can I make a withdrawal?

  • You need to log into your account and select Withdrawal. Select the payment method that suits you the best and enter the amount. Please remember that once you make a deposit at Royal Spinz you need to use the same method to make a withdrawal. The casino may impose fees for Withdrawals. Also your financial institution may charge a fee for the transaction as well.

  • 📌 How can I make a deposit at Royal Spinz?

  • You can make a deposit to your account in 4 simple steps: First you need to sign up for the casino in order to be able to play for real money. Then, you need to complete the registration form and create an account. The casino will send you a verification mail, and you need to click on the link to verify your account. If you can’t find your verification mail, check in the Spam or Trash folder. Once you click on the link your account will be created and you will be able to login. Once you are ready to play for real money, just go to the Deposit page and find the deposit method that suits you the best and you will be playing your favorite game very soon.

  • 📌 Is Royal Spinz a secure Casino?

  • Royal Spinz utilizes the latest 128-Bit Secure Socket Layer encryption technology to ensure that all your sensitive data is transferred securely over the Internet. So you can rest assured that all your personal and financial details are safely handled.

  • 📌 Does Royal Spinz have a valid operating license?

  • Yes it does. The casino operates under Master License No. 1668/JAZ granted by the government of Curacao.

  • 📌 Is it legal to play at the casino?

  • This all depends on the laws that govern the jurisdiction you live in. It is your responsibility to make sure that you have the legal rights to play the games at the casino. The casino itself cannot determine the state of the law in every jurisdiction around the world at all times. So, it is your job to determine the legality of use in your jurisdiction.

    When you open an account the casino requires that you agree to the Terms and Conditions of Use before you even create your account. This means that you are of legal age to gamble, so you need to be at least 18 or 21 to be legal to gamble, and that depends on the area you live in. The casino doesn’t accept anyone who is under the age of 18 to open an account and play for real money.

  • 📌 Are the games at Royal Spinz fair?

  • The casino is audited by Gaming Laboratories International which is a third party auditor that confirms that the games are fair. All the games are dealt by a Random Number Generator, which means that you can't predict the outcome of a given game.

  • 📌 Can I check how many points I have?

  • When you head to the Cashier section you will find the Loyalty tab for Royal Spinz VIP's. this is where you have access to all your complementary points balance.

  • 📌 Can I cash out using my Comps?

  • Yes, you can. If you choose to redeem your points for cash, then they will be placed in your real balance.

  • 📌 What are loyalty points?

  • Loyalty points are simply points which are attributed to you according to your casino play. You will receive 1 point for each €10 that you play. And, once you acquire enough points you can exchange them for cash.

  • 📌 Do I have to pay a fee to be part of the casino VIP program?

  • No, you don’t have to. This program was created to promote loyalty to the players so you can enjoy all the benefits for free.

  • 📌 What happens when I have problems with my internet connection?

  • Internet disconnections occur and that is normal. So the casino is prepared for situations like this one. If you are experiencing issues there are a couple of things you can do too: · From time to time you should delete files and cookies from your browser. · Find a stable internet connection, because it plays a vital role in connectivity to the game servers.

  • 📌 What will happen if I lose connection during a game?

  • If something like this happens you need to log into your account as soon as your connection is stable. You can find yourself in one of these two situations: · If you were playing a card game, the next time you log in, you will continue playing the game from the exact same situation you were in when the disconnection happened. · If you were playing roulette or online slots then you will see that the round has completed even though you were not part of the game. This happens because players don’t affect the result of the game after they have placed their bet. If you want you can always check your game's outcome at the game history section.

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