We have collected answers to the most frequently asked questions about Ruby Fortune in our FAQ.
📌 How to register for Ruby Fortune Casino?
Registering for an account at Ruby Fortune is very easy. You need to head to the official website and click on the Register link in the login box at the top of the page. Or another way is to click the Real Play button which is located underneath any game. You need to fill out the necessary information once the registration form pops up and you will receive a confirmation email with your account number and you are good to go.
📌 What is the minimum deposit?
To play you will need to make a deposit and the minimum required deposit at Ruby Fortune is $20.
📌 The casino asks for my credit card details, why is that so?
You have probably tried to open a real money account. If you want to play some games without making a deposit then you need to open a guest account. You can contact customer service representatives that will help you open a guest account.
📌 Do I need to deposit to my guest account?
No, you don't have to. You are allowed to play any game you want without having to deposit at the casino. You can explore any game you want and play for free, both for fun or to practice.
📌 How long will my guest account be active?
You can have your account as long as you want. The guest accounts don't expire and you can play as often as you want.
📌 Can I deposit chips in guest mode?
The good thing about the guest mode is that you can deposit as many chips as you want. You just enter the amount and that is it.
📌 How to log in to my account?
There is a login box at the top of any page, and this is where you need to enter your account number and password.
📌 What is my password?
Password is sensitive information that you must enter every time you want to log in to your account. If you have forgotten your password then you should contact customer support for assistance.
📌 I enter my login details but I still can't log into my account. What is wrong?
This rarely happens but it is still possible. Make sure that you are entering your details correctly and in case you have forgotten your password then you should try and change it.
📌 How safe are my details once I share them with the casino?
Ruby Fortune utilizes a state of the art encryption technology which keeps your personal and financial information protected. The casino uses 128-bit encryption when data is transferred over the internet.
📌 How old do I have to be to play at the casino?
This all depends on the country where you live. In general, casino play is available for people older than 18 years, but in some countries, the legal age is 21. Minors cannot under any circumstances play at the casino.
📌 Can I use a credit card at the casino that is not in my name?
Ruby Fortune doesn't allow players to register credit cards that are not theirs. These measures are taken to protect both you and the company. If someone else wants to play at the casino using your computer then we advise them to open a new account for themselves.
📌 Are the games at Ruby Fortune fair?
All the games at Ruby Fortune are provided by Microgaming. This says a lot about the casino itself since they are using one of the most powerful software providers.
📌 What happens if I lose connection while playing?
It is highly possible to lose connection while you play and that has nothing to do with the casino, but with your operator. If you have placed a bet, the same bet will be played on the system and the next time you log in, you will see the outcome of that bet.
📌 The slot wheel keeps spinning and doesn’t stop. Why does that happen?
This happens because of your internet connection again. The signal from the server has not been sent to your software and for that reason, the reels keep on spinning. If you refresh your game you will see the last known position.