Sloty Casino Review - FAQ

SlotyResponsible Gambling
BonusWelcome Bonus up to €1500 + 50 Free Spins
New games weekly
Fast Withdrawals
Interactive design
New games weekly
Fast Withdrawals
Interactive design
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Here are the frequently asked questions that players come across while playing Sloty

Can the live dealer help me with my account?

The live dealer can help you if you have any questions regarding the game you are playing. The live dealer doesn't have any access to your account so they can’t help you in any way. If you have some questions regarding your account you should contact Customer Support.

What is the function of the live casino chat window?

All live casino games offer the functionality to speak with the dealer and the other players as well. The live dealers are trained professionals who are always happy to help you if you have any questions regarding the game.

What is a Live Casino?

Live Casino refers to the real time table games that you can play in real-time. The games are streamed from a studio and a real person conducts the gameplay. You can play classics like Baccarat, Blackjack, and Roulette, to modern Live Dealer formats such as Dream Catcher.

What happens if I lose Internet connection while playing a game at Live Casino?

It is possible to lose Internet connection while playing a game at a live casino. Your bet will be logged as a ‘stand’, this means you are not taking any further action in that round. Once you reconnect, you will continue where you stopped.

When to expect to receive my free spins?

Free spins are usually credited 24 hours after a deposit is made. If you haven't received your free spins after this period has passed, you should contact Customer Support.

How long will it take to verify my account?

You need to send copies of your legal documents to the casino to verify your identity. This is a very important step that you have to go through. Once the casino receives all the necessary documents it will take somewhere around 72 hours to verify your account.

How to verify my casino account?

When you decide to verify your account you need to head to the My Account tab and click on the Document Upload. You need to send all the necessary documents and wait for the casino to process them. Keep in mind that all the documents you send to the casino need to be clear and the details can be read.

Can I permanently close my account?

If you believe that gambling is hurting your life, you can permanently close your casino account. To do so, you need to contact Customer Support via Live Chat or send them an email at

Is it possible to cancel self-exclusion?

Players from the UK need to wait for the self-exclusion period to expire before they can use their account again. Players from other countries can send a detailed written request to the casino, and it is possible to cancel the self-exclusion request.

How do I self-exclude?

Self-exclusion is a great feature that allows you to take a break from gambling. This will allow you to slow things down and concentrate on other aspects of your life. If you want to take advantage of this feature, you can self-exclude for a minimum period of 7 days up to 1 year. If you live in the UK you can get a time-out period between 1 and 45 days, or you can self-exclude for 6 months. During this time you will not be able to reactivate your account, you need to wait for the self-exclusion period to expire.

Can I change my registered email address?

There is some information that you can change after you have created your account. Head to the 'My Account' section and find the 'Change email' tab. Click on the tab and follow the instructions.

Is it possible to check my account activity and transaction history?

If you want to check your account activity you need to click on the Transaction tab under My Account.

Can I have more than one account at Sloty Casino?

Unfortunately, you can't have more than one account at Sloty Casino.

I found some of my details are incorrect. Is it possible to amend them?

If you realize that some of your details are incorrect you need to email or contact the casino via Live Chat.

I forgot my password. What should I do?

It is highly possible that at some point you can forget your username and password, but the good news is that it is possible to recover that information. You will have to click on the Forgot Password link and the casino will send you an email with a link that will allow you to reset your password.

Is it possible to change my Sloty username?

Unfortunately, once you choose your username you can’t change it later on.

Is the Sloty casino website licensed?

Sloty Casino has been on the market for many years now. The casino has all the necessary licenses to operate. The casino is operated and managed by Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta' Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with license number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with license number 000-045235-R-324169-008.

Can I change my payment method?

You can add up to 5 different payment methods to your account. To do that, click on the Deposit button and select from the choices available. This should be easy, but if you experience any difficulties you should contact Customer Support.

How to deposit to my Sloty account?

At the top right-hand corner of every game, you can find the deposit button. Select the desired payment method and follow the instructions. Most deposit methods at Sloty offer instant transfers but if you need more information you can visit the Payment section.

Which deposit method can I use to fund my account?

To make things easier for their players, Sloty Casino has added many different payment methods you can choose from. You can use e-wallets, prepaid cards, instant banking, and bank transfers, just to name some.

Can I deposit someone else’s account?

You can only make deposits into an account that is in your name. So you can't use someone else's account to deposit and play.

What is the minimum and maximum amount I can deposit to my account?

The minimum amount you need to deposit to play is at least $10, while the maximum limits range between $250 and $10.000.

Why did my deposit fail?

A deposit can fail for many different reasons and we will include the most common one:

· You have entered incorrect payment details, and this is one of the most common causes of failed transactions. If your details don’t match your payment provider will automatically decline the transaction. Double-check that all digits are correct and all payment information is accurate.

· You have insufficient funds in your account, and if this is the reason then you will have to lower the value of your deposit to process a payment.

· You have more than 5 active credit cards added to your account.

If you checked all the issues mentioned above and the problem persists, then you should contact Customer Support and they will look into the issue.

My deposit hasn’t been transferred to my account. What should I do?

The first thing you need to do is to check whether your funds have been deducted from your card. If they were, then you need to contact Customer Support and they will be able to trace the problem and find a solution.

How can I make a bank payment to my Sloty account?

You need to head to the Cashier and click on Bank Transfer. Select the IBAN based on the currency linked to your account, and include the reference code which is shown on the bank transfer page.

Why doesn't the casino accept my card?

Some credit card issuers prevent customers from making deposits to online gaming sites. You will have to check with your card provider and if that is the issue you can choose an alternative deposit method. You can visit the payment section and see the full list of available payment methods the casino offers.

What currency can I use to deposit and withdraw funds at Sloty Casino?

You can link whichever currency you want to your casino account. you can choose one of the following USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH. Keep in mind that once you link currency to your account you can't change it later on. Players from the UK can use the only GBP as their currency.

How to make a withdrawal from my account?

To make a withdrawal from your account you need to login first and head to the Cashier. Go to the Withdraw section and select your preferred payment method. You can make a withdrawal from your account whenever you want, just make sure that the funds are not tied to a bonus.

I can't make a withdrawal. Why is that so?

There are a couple of things that you can check if you are having trouble making a withdrawal. Double-check the following things:

· You haven't verified your account. This is a crucial step that you need to go through to be able to make a successful withdrawal.

· You are trying to make a withdrawal that is higher than the available balance.

· You are entering the wrong bank account number.

· You have an active bonus that needs to be wagered before withdrawal.

If all the information mentioned above is correct but the problem persists you can contact Customer Support and they will look into the issue.

Is there an expiration period for withdrawals?

In a way, there is an expiration date for withdrawals. The casino has to follow some strict rules that fight money laundering and for that reason, they will request documents to verify your identity. If you fail to send those documents in 180 days then the amounts remaining in your account will be removed and your account will be closed.

What is the minimum withdrawal amount?

The minimum amount that you can withdraw depends on the country where you live and the payment method that you use. But in most cases, the minimum withdrawal amount is $10.

Is it possible to cancel my withdrawal request?

It is possible to cancel a withdrawal request while the withdrawal is pending. This is the period the casino needs to review your gameplay. If you want to cancel the withdrawal you need to head to the Pending Withdrawals tab which can be found under the My Account section.

The card that I use to withdraw funds from my account has expired. What should I do?

You will have to send proof that your card has expired and you can, later on, register a new card to your account.

Can I send funds from my account to someone else’s account?

You can’t send funds from your account to any other account. This is considered as a third party transaction and is not permitted under any circumstances.

What games can I play with the bonus funds?

Almost all the bonuses that are available at the casino are not restricted. This means you can play all the games with bonus funds. We advise you to check the terms and conditions of the bonus when you accept it because there might be some changes.

Can I surrender a bonus?

Yes, if you don’t want to play the bonus and meet the wagering requirements then you can forfeit the bonus. But keep in mind that you will have to do that before you place a wager. If you want to do that, go to My Account section and click on the Balance & Bonus tab and click on the Forfeit button.

How to activate the free spins?

When free spins are waiting for you, you don't have to do anything in particular. You just have to log into your account and you will receive a notification about how many free spins you have.

Can I play some games for free at Sloty Casino?

Yes, you can try most of the games at Sloty Casino for free. Namely, the casino will award you with virtual money that you can use to play the games. The only games you have to make a deposit to play are Live Games. This is a great way to give a game a try or to practice your strategy and learn the rules.

I am having trouble logging into my account. What should I do?

It is very important to enter the correct details when you try to log into your account. A very common mistake people make is that they don’t realize their CAPS LOCK is turned on when they type in their login details. If this doesn't seem to be the problem and you are still having issues logging into your account, you should contact Customer Support and they will look into the problem.

What is the welcome bonus at Sloty Casino?

When you create your new account at Sloty Casino you are entitled to a very generous welcome bonus. The welcome bonus is spread over the four first deposits you make and you can enhance your balance with an additional $1500. On top of that, you will also receive 300 free spins.

Can I receive no deposit bonus at Sloty Casino?

Unfortunately, at this point, there is not a no-deposit bonus available at Sloty Casino. You can take advantage of a very generous welcome bonus at the casino and on top of that, there are plenty of promotions waiting for you once you become a regular.

Do I need a code to claim the bonus?

This all depends on the bonus you receive. For example, the first deposit bonus will be credited to your account immediately, but if you want to claim the next four bonuses then you need to use the bonus code for that.

What are the bonus terms?

Each bonus comes with different terms and it is a good idea to check those terms every time you accept a bonus. In general, most bonuses come with wagering requirements that you have to meet before you would be able to withdraw your winnings. The welcome bonus comes with 40x wagering requirements, and once you have fulfilled these terms you can request a withdrawal.

There are some other limitations as well. For instance, the maximum bet you can place per spin is $5 for slots and $30 for table games. Different games have different contributions to the wagering requirements as well. Only slots and some other games contribute 100% to fulfilling the wagering, classic slots are weighted with 75%, table games and blackjack are weighted 10%, and video poker only 5%. On the other hand, some games are excluded from the bonus offer, so you need to check the bonus terms and conditions before playing with bonus funds.

I live in a country that is restricted from playing at Sloty casino. Is there a way that I can create an account and play?

Unfortunately, not everyone can create an account at Sloty Casino and play for real money. If you live in a country that is on the list of restricted countries you can’t open an account. Sloty Casino has to exclude players from certain countries because of legal and other restrictions. At this point, these countries are on the list of excluded countries, American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic, Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.S, Wallis and Futuna

How can I contact Customer Support?

There are a couple of ways you can get in touch with Customer Support. The most convenient one is via the Live Chat feature. You can send them an email at, or call them. The casino has toll-free numbers for Norway, UK, Finland, Germany, Sweden, and Austria, as well as an international landline for Malta and numbers for Canada and South Africa. You can find the numbers on the website.