Loyal players of StarCasino can sometimes have questions when playing. Read through the most commonly asked questions here.
StarCasino is one of the most reliable names in the entire European iGaming market. The operator holds a license from the Autonomous Administration of State Monopolies, or AAMS, which is the main gambling regulator in Italy. Moreover, the operator uses the latest 256-bit encryption technology which ensures that all personal and financial information players provide are completely safe and no third party can ever gain access to them.
Italian gambling regulations state that the minimum age players need to be when registering an account at any site is 18. StarCasino makes sure to verify all accounts by asking for proof of age by players which need to be sent up to 30 days after the registration date. Once players send the required ID and StarCasino verifies it, they can start playing games for real money.
Of course, players can update some of the personal data they have entered at the time of registration at StarCasino at a later stage. Some of the information they can change is a residential address, phone number, and password. To change all this, punters will need to go to the Data section on their profile and see what they would want to change.
No, players are strictly forbidden to register more than one account per person. StarCasino monitors this kind of activity and if any player is caught registering more than one account, they will have their original and their new ones banned with all potential funds inside.
Players will be able to choose from a wide range of games, all created by the leading game providers in the market, such as NetEnt, Microgaming, Ezugi, Play’n GO and plenty of others. All these games are grouped into different categories: slots, table games, jackpots, live dealer games and other games.
Once the withdrawal request has been approved by StarCasino, the time at which the money gets to the player’s account depends mainly on the payment method chosen. It can vary from 3-4 business days if players use a credit card, or it can be 6-9 days for a bank transfer. On the other hand, e-Wallet withdrawals are instant, so that is why players tend to choose this payment method more often.
StarCasino is an Italian-based online casino and at the moment it only focuses on the Italian gambling market. Therefore, players can access the site only in Italian language, with the support also being available in Italian. Even the live chat option is only in Italian, so there is not much of a choice for players here.
All players can contact the StarCasino support team via phone, email or live chat. We can proudly say that support agents at StarCasino are very friendly and responsive, meaning that punters will get the required assistance, no matter their question. Moreover, there is an extensive FAQ section on the StarCasino site where players will be able to find answers to the most commonly asked questions, so they may not even need to get in touch directly with an agent.
Yes, almost all games at StarCasino, except the live dealer titles, feature demo versions that players can try out at any time before they wager real money. Moreover, it would be good for players to choose this option first as it will give them the required knowledge and confidence before they put their money on the line with the games.
All live dealer games at StarCasino are a product of Evolution Gaming, and the company’s studios are located in Riga and Malta. These games are hosted by real human dealers with whom players can choose to communicate with the Live Chat functionality. The graphics of these games are amazing and the overall gaming experience is second to none.
StarCasino knows how popular live dealer games are, so it makes sure to offer all the most popular titles. Registered punters will get to enjoy several variants of games such as blackjack, roulette, baccarat, poker and live game shows, so they will be spoilt with choice.
Yes, all newly registered players at StarCasino are eligible to claim a very rewarding welcome package. It consists of 200 free spins given in four instalments, as well as a $200 cashback incentive. All players need to do is verify their account and deposit at least $20, after which they can easily claim the welcome bonus.
The list of payment methods at StarCasino is rich enough for every punter to choose one that matches their preferences. Therefore, players will be able to make transactions using VISA, MasterCard, PayPal, Skrill, Neteller, Onshop, Paysafecard, ePAy and MuchBetter.
Players will be happy to know that there are no fees associated with any deposits or withdrawals at StarCasino. Moreover, all deposits are instant, while withdrawals may take up to a few business days to be completed, depending on the payment method the player has chosen.