Estonian Tax and Customs Board

The Estonian Tax and Customs Board (ETCB) is the regulatory body responsible for overseeing and regulating all forms of gaming and betting activities within Estonia. Established to ensure the integrity and fairness of the gaming industry, the ETCB plays a crucial role in maintaining the credibility of online and land-based casinos.

• Player Protection: One of the ETCB's primary goals is to protect players. This means ensuring that all gaming activities are conducted fairly and transparently. The authority sets rigorous standards that all licensed casinos must adhere to, including the implementation of measures to prevent fraud and protect players' personal and financial information. In 2022 alone, the ETCB handled over 150 player disputes, resolving 90% of them in favor of fair and transparent outcomes.
• Fair Gaming Practices: The ETCB ensures that all games offered by licensed casinos are fair and that the outcomes are genuinely random. This is achieved through regular audits and the use of certified Random Number Generators (RNGs). Each licensed casino undergoes at least one comprehensive audit annually, ensuring compliance and maintaining high standards of fairness.
• Responsible Gambling: The ETCB promotes responsible gambling by requiring casinos to implement tools and resources that help players manage their gaming activities. This includes self-exclusion options, deposit limits, and access to support services for those who may need help.

To operate legally in Estonia, online casinos must obtain a license from the ETCB. The licensing process is comprehensive and involves a thorough evaluation of the casino's operations, financial stability, and commitment to fair play. Here are some key aspects of the licensing process:

1. Background Checks: The ETCB conducts extensive background checks on the casino operators, ensuring they have a clean record and sufficient experience in the gaming industry.
2. Financial Audits: Licensed casinos must demonstrate financial stability. The ETCB reviews financial statements and other relevant documents to ensure the casino can meet its financial obligations and pay out winnings to players.
3. Game Testing: All casino games are tested for fairness and randomness by independent third-party testing agencies. This ensures that players have a fair chance of winning.
4. Ongoing Compliance: Once licensed, casinos are subject to regular audits and inspections to ensure ongoing compliance with ETCB regulations. The ETCB conducts over 30 audits each year to maintain a high standard of operation and player trust.

The ETCB license is highly regarded within the European Union and beyond. Casinos licensed by the ETCB can operate within Estonia and other jurisdictions that recognize and accept the ETCB's regulatory framework. This includes several countries within the EU, making it easier for players across Europe to access and enjoy games on ETCB-licensed platforms.

Choosing a casino licensed by the Estonian Tax and Customs Board comes with several benefits:

• Security and Trust: Knowing that a reputable authority regulates the casino gives you peace of mind. You can trust that your personal and financial information is secure.
• Fair Play: ETCB-licensed casinos adhere to strict standards of fairness. This means you can enjoy games without worrying about rigged outcomes. In 2022, the gaming industry in Estonia, regulated by the ETCB, generated over €500 million in revenue, highlighting the significance and credibility of the regulated market.
• Responsible Gaming: The ETCB's commitment to responsible gambling ensures you have access to tools that help you manage your gaming activities effectively.
• Dispute Resolution: In case of any disputes, the ETCB provides a framework for resolution. This ensures that your concerns are addressed fairly and promptly.

In summary, the Estonian Tax and Customs Board plays a vital role in the online gaming industry. By choosing a CGC-licensed casino, you can enjoy a secure, fair, and responsible gaming experience, whether on your desktop or mobile device.