FAQ

You can find answers to the most frequently asked questions about Jackpot City in our FAQ.

📌 How long before my deposit appears on my account?

  • It all depends on the deposit method a player uses at Jackpot City Casino. Some methods take time to process the deposit while others will transfer the money instantly.

  • 📌 Is there any deposit fee included?

  • Yes, there are deposit fees at Jackpot City Casino. Each method has different fees, which you can find if you visit the banking page.

  • 📌 How to make a deposit at Jackpot City Casino?

  • Making a deposit at Jackpot City Casino is very easy. The player needs to verify the ownership of the payment option they intend to use. This means the player needs to send identification documents to customer support, also the player may be required to send some utility bills or card statements as well. A player can make a deposit at the banking page at Jackpot City Casino simply by selecting the payment method that suits them the best.

  • 📌 Are there any tournaments at Jackpot City Casino?

  • There are some tournaments at Jackpot City casino from time to time for each game.

  • 📌 Are withdrawals held at Jackpot City Casino?

  • No, withdrawals are not held at Jackpot City Casino.

  • 📌 Does the casino close suspicious accounts?

  • Jackpot City Casino will close any account they find that is taking part in some suspicious activity.

  • 📌 Are foreign banks accepted at Jackpot City Casino?

  • Players are allowed to use a foreign bank to make a deposit or a withdrawal, but they need to think about the exchange rates.

  • 📌 Can I play games on the app without an Internet connection?

  • Yes, it is possible to play games on the app without an internet connection. Once the device is connected to the internet the app is updated.

  • 📌 How to log in from a mobile device?

  • It is very simple to log in and start playing your favorite games. Just click the button and enter your user name and password.

  • 📌 What payment methods are accepted?

  • Jackpot City Casino is somewhat limited when it comes to payout options available. They allow you to use credit or debit cards or e-wallets for making deposits, but they don't allow you to use the same methods for withdrawal. For instance, PaySafeGuard, Neosurf, and InstantBanking are not allowed.

  • 📌 How long does it take to process the withdrawal?

  • It all depends on the payment method you choose. Anyhow, Jackpot City Casino has one of the quickest payouts and you can have your money sometimes for less than 24 hours.

  • 📌 Are there any banking limitations?

  • Yes, there are some limitations to specific countries. For instance, Skrill accepts more than 200 different countries, but they still don't accept players from the US, Israel, Africa, China, and Turkey.

  • 📌 Does Jackpot City Casino have all the necessary licenses and regulations?

  • Jackpot City Casino is licensed and regulated by the Malta Gaming Authority and additionally, it is licensed by the Kahnawake Gaming Commission. The casino is also audited by independent bodies such as eCOGRA that assure you that the games are fair and credible. The casino also uses the highest security software that protects all your personal information from third parties.

  • 📌 How to activate the bonus?

  • Each bonus has different requirements that need to be met. The welcome bonus is the same for every new player, but every other bonus is not. The casino will investigate the player's account and see how much money they have spent playing, how many wins and how many losses are just some of the things that are important.

  • 📌 What are some of the benefits of Jackpot City Casino?

  • This answer can't be simple since there are lots of benefits if you sign up for Jackpot city casino. Here is a list of some of the reasons: · Best casino games – Jackpot City Casino has some of the best games in its portfolio. You can find games from one of the best software providers, Microgaming, and different themes thanks to their dedication to high quality. · Exciting online slots – At Jackpot City Casino you can find a selection of over 300 online slot games. We all know that Microgaming is not only the pioneer when it comes to online games, but it also maintains to produce the best quality games. · Free casino software – You can either download the software of the casino or you can play immediately. This is standard FLASH casino software that allows you to play the games on most devices. And you can also play their games for free before you decide to play for real money. · Games available in different languages – At Jackpot City Casino you can easily change the language and find the one that you understand. There are currently 24 languages available. · Live dealer – One of the most exciting things that Jackpot City Casino has to offer is playing your favorite games with a live dealer. Excellent audio and visual capabilities will make the whole experience even more enjoyable.

  • 📌 How to delete your Jackpot City Casino account?

  • If you wish to delete your existing account, simply go to your account page and find the option listed there to cancel your subscription. You can also contact the casino and let them do that for you.

  • 📌 How to make a withdrawal?

  • Making a withdrawal is really simple. Just follow the withdrawal options and select the one that is appropriate for you.

  • 📌 How to play at Jackpot City Casino?

  • In order to be eligible to play at Jackpot City Casino, you need to open an account. Once your account has been set up, you can visit the game section and choose the game you want to play.

  • 📌 Can you tell me how to win when I play casino games?

  • Every game comes with a different set of rules. If you meet the requirements from special promotions, every win is shown at your account balance, and later on, you can cash out those winnings.

  • 📌 Do I have to download Jackpot City software?

  • In order to play any game at Jackpot City Casino, you can either download the software or play the instant version and bet from the browser.

  • 📌 Can I play on my iOS and Android devices?

  • Jackpot City Casino offers apps for both iOS and Android devices. It is also possible to play games on your mobile browser.

  • 📌 Are players from Canada accepted?

  • Yes, of course. And not only that, players from Canada can play with their own currency.

  • 📌 How can I contact the casino?

  • There are a couple of ways a player can reach customer support which is available 24/7. They can do that via Live Chat, email and toll-free phone number: 1-800-768-1946.

  • 📌 Is the welcome bonus package worth the effort?

  • Yes, a thousand times yes. Jackpot City Casino has a very generous welcome bonus package that can go as high as $1600. Your first deposits will be matched up to $400. There is also an option to not accept the welcome bonus if you want since these bonuses come with wagering requirements. Just make sure to contact customer support so they can remove the bonus money. Otherwise, there are 50x wagering requirements you have to meet.

  • 📌 What payment methods are available?

  • All major credit cards are accepted, such as Visa, Mastercard, Maestro, and Visa Electron, and you can also use bank transfer through Instadebit. You can also use Ukash and Entropay as well.

  • 📌 Can Jackpot City Casino be trusted?

  • Jackpot City is a trusted casino. It has all the necessary licenses and it is tested on a regular basis. All your information and gaming experience are secured with 128 bit SSL protocol.

  • 📌 What are some of the most popular games at Jackpot City Casino?

  • Some of the best-known games available at this casino are progressive jackpots, as it is implied in the name of the casino. This casino is powered by Microgaming software and some of the best-known titles include Mega Moolah, The Dark Knight and Major Millions.

  • 📌 Does Jackpot City Casino support mobile gaming?

  • Yes, you can find top games with excellent graphics to play on your iOS and Android devices.

  • 📌 Are New Zealand dollars accepted?

  • New Zealand dollars is one of the accepted currencies and you can choose one of the many banking options to fund your account.

  • 📌 How quickly do they payout?

  • Payouts are very fast at Jackpot City Casino. Some payouts can be in your pocket in less than 48 hours, depending on your withdrawal option.

  • 📌 Can you play for free?

  • Yes, once you have registered for an account you can play all the games for free. You don't need to make the deposit and enjoy the games in all their glory, except for the progressive jackpots.

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