We have collected answers to the most frequently asked questions about Spin Casino in our FAQ below.
📌 How to open an account at Spin City?
Opening an account is very easy. This is because the casino wants you to concentrate on the fun part and that is playing the games. You can have your account set and ready in not more than 3 minutes. Click on the Register button and fill in your details.
📌 Do I have to download the software to play?
In the beginning, when the casino was just starting in the online world, you had to download the software to play the games. Nowadays, you can play all the games through your browser whether it is on your desktop or your mobile.
📌 How to login to my account?
When you open the casino's website click on Login and enter your username and password.
📌 How to unlock my account?
If you want to unlock your account you will have to contact Customer Support and they will guide you through the process.
📌 What happens if I forget my account info?
When you open the casino's website you can click on the Forgotten Password/Username link. You will have to enter your email address, the one that you used to register for the website. The casino will send an email with details about how to get to your account.
📌 Can I get casino credits?
Yes, there are many different ways to receive casino credits. You can use a variety of payment methods like credit, debit cards and e-wallets to deposit funds to your account. If you have any issues or queries don’t hesitate to contact customer support for help. All your information is kept safe since the casino utilizes a 128-bit Secure Socket Layer.
📌 Can I deposit only with my credit card?
Yes, you can only use the credit card that is on your name and that matches the name on your account. Unfortunately, you can't use any other credit card that is not in your name.
📌 What happens if my credit card is rejected?
Some banks don’t allow their customers to enjoy iGaming so it is possible that your deposit to be rejected. This can be frustrating, but there are other alternatives you can use to deposit funds to your account.
📌 Are there withdrawal requirements for the bonus funds?
If you have claimed a bonus at Spin City then there is a great chance that there are some wagering requirements attached to the funds. You can make a withdrawal of your winnings only after you have met the wagering requirements.
📌 Does the casino have all the necessary licenses?
All the necessary information you need about the casino can be found under the About Us section. There you can see that Spin City holds licenses with the Malta Gaming Authority and the UK Gambling Commission. You can also find some other information including payout ratio percentage and the banking methods available at the casino.
📌 What is the minimum age required to open an account?
You will have to be at least 18 years old to open an account at Spin City casino.
📌 What are the wagering requirements for the bonus?
There are different bonuses available at Spin City Casino. All the Terms and Conditions can be found in the Welcome Bonus Terms and Promotions Bonus Terms pages. Your account balance will be separated in the Bonus amount and Cash amount. The bonus amount is restricted until you meet the wagering requirements. Once you meet the wagering requirements you can make a withdrawal of your winnings.
📌 Do I have to wait for a withdrawal?
When you want to withdraw funds from your account you will have to request for a withdrawal. Then, the casino will move the money to a short pending period of just 24 before they will be processed by the Payment team. You will receive your money in the same way that you have deposited in the first place. If the casino is not able to use the same method, then they will let you choose your preferred method for withdrawal. You will also receive an email to learn the status of your withdrawal. Once the casino releases the funds it can still take a short time until you receive your funds depending on the method you used for withdrawal. E-wallets offer an instant transfer of funds, while credit and debit cards can take between 1 and 5 business days.
📌 Does the casino have any promotions?
One of the main reasons why Spin City Casino is so popular among players is for the many promotions they offer to their players. To start things off, they offer a very generous welcome bonus that is made up of a 100% match bonus up to $400. And that is not all, the welcome bonus is carried over not only your first deposit but on your second and third deposit too. The second and the third time you make a deposit you will receive a 100% match deposit bonus up to $300 each time. This will leave you with an additional amount of $1000 on your balance. Their loyal players will receive extra rewards according to the points they have accumulated over time.
📌 Are the games fair?
Spin City is a casino that plans to stay in the casino industry for the years to come. They know that the only way to accomplish that is to play fair. They use a Random Number Generator to make sure that their games are fair. The Return to Player rates is also independently audited so you can rest assured that there is a great chance to win whenever you decide to play.
📌 My game is not working properly. Why is that so?
It is possible to come across some issues when you are playing at the casino. If something like that happens, no matter how minor the issue is, you should contact customer support immediately. They are always happy to help. You can contact the casino via live chat, email, or telephone whichever you prefer. Their live chat support is available 24/7, so whenever you have an issue you will have someone to guide you through.
📌 I can't find my question listed in your Frequently Asked Questions?
If you have a question that is not listed on the FAQ page, you can contact the casino via live chat if you need an immediate answer.
📌 What Live Casino software is used at Spin City?
All Live dealer games are provided by Evolution Gaming, one of the best software providers considered to be the leader in the live casino industry.
📌 Am I allowed to talk to the dealers?
Yes, one of the charms of live games is the fact that you can socialize with other players and you can talk with the dealer too. Your hosts are friendly people trained to operate the games and to interact with players.
📌 Do Live Dealers speak other languages besides English?
Playing your favorite game in your language is a very enjoyable experience. The good news is that Evolution Gaming offers its games in various languages including German, French, Spanish, and Italian.
📌 Who will I be playing with?
When you choose to play a live casino game you will have the chance to play with individuals from all over the world.
📌 What are the advantages of an online sportsbook?
Lately, many people prefer to play online rather than in a land-based casino. The advantages of this are plenty. We will try and include only some of them here:
- Lower minimum bets.
- A wider range of wagers.
- More bonuses.
- You can place your bets on the privacy of your home.
- You can place bets whenever you want through the mobile sports platform.
📌 What sports can I bet on?
When it comes to sports you can bet on at Spin City the choice is huge. The casino covers every discipline you can imagine so you can wager on football, tennis, darts, and eSports, just to name some. Head to the homepage of their online sportsbook and you can find the full list of sports they cover.
📌 What kind of bets I can place?
The casino offers a great selection of markets and the wagers you can place greatly depend on the sport you're interested in. You can place handicap bets, wager on over/under results, and place proposition bets on specific events, just to name some.
📌 Are there any non-sports bets I can place?
You would be surprised how many people like to bet on politics, finances, or entertainment. Spin City Casino allows that kind of bets where you can bet on, let's say who the next prime minister would be, and so many other different bets.
📌 What are live odds?
Live odds are given for inPlay wagers. These odds can change as the game progresses.
📌 What software supports Spin Sports?
Spin City has a betting site that runs smoothly thanks to the SBTech software they use for both their desktop and mobile sports platform.
📌 What mobile device I can use to access the mobile casino?
Almost every portable device can be used to access the mobile platform of the casino including:
- Windows Mobile
📌 Is the log in the same for mobile and desktop?
Yes, you can log in to your account, in the same way, no matter where. You just need to enter the correct username and password.
📌 How can I register at Spin Sports?
Registering at an online sportsbook is very easy. If you haven't done this before then you should follow these simple steps:
- In the top-left corner click on the drop-down menu.
- Click on the Register button.
- Enter the necessary information.
- Click on Confirm.
- Make a deposit and start playing your favorite games.
📌 How to login to Spin Sports?
All you have to do is to enter your details including username and password and you will have immediate access to your account.
📌 What payment methods are available at the casino?
At Spin City, you can find a wide range of payment methods to deposit funds to your account and to withdraw your winnings. Just login to your account and the software will detect your location and will show you a full list of payment methods available for your area.
📌 How to make a deposit and withdrawal?
Making a deposit and withdrawal is very simple at Spin City. The reason behind this is that almost every operation at the casino is made easy so you can focus your time and energy on playing the games, which is why you are here in the first place. Follow these simple steps and you will be good to go:
Head to the Banking tab.
Choose Deposit or Withdrawal from the drop-down menu.
If you are making a deposit, choose the method that you want to use, and when you make a withdrawal that same method will be selected by default. When this is not possible, like in the case of prepaid vouchers, then you will be able to choose another withdrawal method.
Follow the simple instructions, enter the amount you wish to deposit or withdraw.
Check that the information you have entered is correct and confirm the transaction.
📌 How to know if my bet has won?
- If you want to check if your bet has won or not follow these simple steps:
- Head to your Bet Slip.
- Access your Settled and Open Bets.
- Select the ‘Won’ section, and if your bet was successful it will be listed there.
📌 I keep trying to login to my account but I can't. Why is that so?
If you are failing to log in to your account the first thing you need to check is whether you have good internet reception. You should close the Spin Sports page and open it again. If it's still not working then you should contact Customer Support for further assistance.
📌 Can I change my username and password?
Once you choose your username upon registration you will not be able to change it later on. On the other hand, we advise you to change your password once in a while for security reasons.
📌 How can I change my password?
As we said before, it is advisable to change your password every once in a while for security reasons. You can contact customer support the first time you want to change your password and they will guide you through the process.
📌 What is a free bet?
A free bet is a bet that is given to you by the casino. This is usually done to welcome new members at the casino to their online sportsbook. You will get free wagering funds and get to keep whatever you win.
📌 I haven’t received my free bet?
If your free bet wasn't added to your online sportsbook account there are a couple of things you need to check. Make sure you have completed all requirements such as filling in all fields on the registration page. You can also try to log out and then log back into your account. If the issue persists then you will have to contact customer support for additional help and they will solve your issue in no time.
📌 What Spin Specials are?
These are daily special offers where the casino tips the odds of specific outcomes of some events. So, if you win, then your payout is even bigger. How to know if my bet cleared? When you place a bet a confirmation window appears. You can also check the status of any bet on your bet slip.
📌 Do I need a wi-fi to play the games?
Yes, if you want to play any game at Spin City Casino you will need to have a good internet connection on your device.
📌 Can I contact customer support any time I need them?
Yes, the customer support at Spin City Casino is always available for you. You can get in touch with an agent 24/7.
📌 Can I contact Customer Support on my mobile?
Yes, using your mobile to contact customer support is easy just like when you are on your desktop.