FAQ

We have collected answers to the most frequently asked questions about 21Casino in our FAQ.

Is 21Casino Legit?

  • The first thing that every gambler asks himself, when signs up for a new casino, is whether the casino is legit or not. Well, we can assure you that 21Casino definitely is, and at this point it has active licenses from 4 different regulators, and they are: · UK Gambling Commission · Malta Gaming Authority · Swedish Gambling Authority · Curacao Gaming Commission

  • How to earn Loyalty Points at 21Casino?

  • It is very easy to receive loyalty points at 21Casino. Once you sign up, and make your first deposit you will receive 500 loyalty points.

  • How games contribute in accumulating loyalty points?

  • Each game contributes differently in accumulating loyalty points. To make this simple, let`s say you make $10 deposit, for which you will receive 2 loyalty points if you play slots and scratch cards, 1 loyalty point if you play bingo or video poker, 0.50 loyalty points if you play blackjack and roulette will bring you only 0.25 loyalty points.

  • What can you do with your loyalty points?

  • Once you have reached the desired amount of loyalty points you can exchange them for bonus cash. Just remember, you can use this bonus only within 21Casino.

  • Can you explain what ‘maintenance points’ are?

  • 21Casino uses maintenance points to keep its players at their current tier level. If the player fails to meet the maintenance points they will be moved back one level. Do not get us wrong, the player still keeps the accumulated points. This is just a way to keep players on the right track. Once you reach the platinum level, you are in for a treat.

  • Is it true that I can have 2 separate bonus accounts at 21Casino?

  • It is possible to have 2 separate bingo accounts at 21Casino. The first one is Bingo Bonus and it can be used for wagering in bingo games, only. You can't use it for other games like scratch cards or slot games. The second one is a Casino Bonus account. As expected, this account can be used for casino games and not for bingo games.

  • Can I have multiple accounts at 21Casino?

  • Just like in any other casino, 21Casino too doesn't allow players to have multiple accounts. If you have more than one account, the casino will terminate all the existing accounts and keep the original one only. There are a couple of things that can happen after duplicate accounts are eliminated and you have winnings to withdraw. In some cases the funds will be returned to the player, but in most cases they will be forfeited by the casino.

  • What kinds of games can be found at 21Casino?

  • At 21Casino you can find mainly slot games, but not just any slot games, but games from one of the best providers out there NetEnt. So, you can play some of the good old classic games like Gonzo`s Quest or Spinata Grande. When it comes to table games, there are 17 versions of blackjack for starters. Then there are 12 versions of roulette, 4 versions of arcade bingo, 11 scratch cards and 9 versions of virtual sports betting games. The only thing that is considered as a downfall is that there are only 4 versions of video poker games and 2 versions of baccarat. But, that doesn't mean that they are not working on adding new games on their portfolio. There is an absence of a couple of games such as Craps, Sic Bo and Pai Gow poker. If you are a fan of live casino, you can enjoy playing roulette and blackjack with a live dealer.

  • Can 21Casino games be played on mobile?

  • 21Casino is mobile friendly casino, so you can enjoy your favorite games no matter where you are. The only thing you need is a good Internet connection. You will have all the main features that are available on the desktop, so you won’t miss out on anything.

  • Are there any promotions available at 21Casino?

  • There are plenty of things to expect as a new player at 21Casino. If you are a newbie there is a 121% first deposit bonus waiting for you. The wagering requirements for this bonus are 35x, and if you are not a new kid on the block, you know that this is quite acceptable. You can use the cash bonus deposit that can go as high as $300 on slots and scratch cards. The minimum bet you can place, no matter which game you choose to play is $0.25. There are certain games that are restricted when it comes to this bonus though. They include any poker games and the following slots: · Blood Suckers · Dead or Alive · Devils Delight · Kings of Chicago · Beetle Frenzy · Gold Rush · Jackpot 6000 · Lucky 8 Line · Magic Love · Mega Joker · Pirate`s Gold · Safari Madness · Super Nudge 600 · Big Bad Wolf In order to qualify for the bonus, the minimum amount of cash that you need to deposit is $20. There is a bonus of $25 waiting for you for every referral you make. They need to make at least $20 deposit for you to be eligible to receive the referral bonus. 21Casino wants to treat their regular players like royalty. So they have many rewards waiting for them. The thing that the casino is most proud of is the five-tiered loyalty rewards scheme, starting from Bronze to Platinum. The first moment you sign up at the casino you are enrolled into the scheme, and you are at the Bronze level. In order to ascend to the next level you need to acquire 15,000 points or more per month. Earning points is very easy. Namely for every $10 that you spend at casino you get 1 point on any other games and 2 points on slots and scratch cards. There are some games, like blackjack for instance, that will bring you only half a point. You have 2 options here. You can redeem every 1000 points and receive $5 cash bonus that you can play on any game, or you can keep the points and climb the loyalty rewards scheme. You need to remember that higher levels bring better offers and bonuses. 21Casino is very versatile when it comes to payment options. You can use Visa or MasterCard debit or credit card, or one of the many eWallet providers such as Neteller, Skrill, Paysafecard and lately they are trying to incorporate Ukash. There is a daily limit that you should respect and at this point it is $2,000, but if you wish to deposit more, you can nicely ask the people at 21Casino and they will probably increase the limit for you. The minimum amount you can withdraw is $30 and there is no maximum. The minimum deposit you should make in order to play is $10. When you make a withdrawal with a debit or credit card the transfer can take between 3 and 5 days. eWallet transactions are so popular now, because the transfer can happen in as little as 24 hours. Remember that there is also a 48 hours pending period.

  • Is there a loyalty scheme or a VIP program at 21Casino?

  • Every player can collect loyalty points when they play casino games. Different games offer different amounts of points. Every $200 loyalty points can be exchanged for $1 or can be kept in order to ascend the loyalty scheme.

  • What are some of the pros and cons of 21Casino?

  • The first thing that comes to mind when we try to make a list of all the good things about 21Casino is the number of casino games it offers. Then it has a beautiful design and large choice of payment methods. The only downfall is that it doesn`t offer sports betting. But, even that can be overlooked when we see the number of table games, scratch cards and bingo variations it has to offer. Pros of 21Casino · On your first deposit you have a deposit bonus which can drastically increase your balance. · Many different variations of blackjack and roulette · Different payment options Cons of 21Casino · You can play only slots and scratch cards with your bonus money.

  • Are there any Progressive Jackpot Slots at 21Casino?

  • If you are a fan of progressive jackpots you will be happy to find out that there are plenty at 21Casino. You can find progressive jackpots that offer life changing sums from the following providers: · 1 x 2 Gaming · Microgaming · Betsoft · NetEnt · Amaya

  • Can you play demo version of video slots at 21Casino?

  • Playing and exploring each game before you make a huge deposit is a really good thing to do. The good thing is that you can do that at 21Casino too.

  • Is there a downloadable version of 21Casino?

  • 21Casino is one step forward when it comes to technology that they are using. You don't need to download the casino in order to play your favorite game. Instant play interface is definitely something that every player appreciates, and it is the most efficient method to play.

  • Is mobile gaming available at 21Casino?

  • 21Casino offers full support for smartphones and tablets. They use the same interface to bring the game to life on your device and you can play your favorite game no matter where you are. There are some titles that are not available on mobile but the team at 21Casino is working hard to bring every single game available to its players.

  • What are some of the documents a player needs to submit to the casino?

  • Just like many other casinos, 21Casino requires a player to send some proof of identity once they request a withdrawal. There are plenty of justifiable reasons for that. The casino needs to know that people who gamble are not underage or they are involved in money laundering. It takes up to 2 business days for your identity to be confirmed and for you to receive your money.

  • Can players from the USA sign up for 21Casino?

  • Players from the USA are not accepted.

  • Can players use Bitcoin or any other cryptocurrency to make a payment?

  • At the moment of writing this 21Casino does not accept Bitcoins or any other cryptocurrencies as payment methods.

  • Are there live poker and bingo games at 21Casino?

  • At the moment there are no live dealer poker and bingo games.

  • Is there a VIP and loyalty reward for frequent players?

  • “Loyal Royalty’ is a loyalty program available for frequent players.

  • Are there any wagering requirements for the sign up bonus?

  • There is a 35x wagering requirement for every sign up bonus, before any winnings could be transferred or withdrawn.

  • What kind of resources does 21Casino offer to help problem gamblers and for self-exclusion?

  • Playing casino games should be a fun and entertaining procedure. But there are some players who get drawn into the gambling world and become addicted. These are the following steps that 21Casino offers to help problem gamblers: · Betting site restriction software · Self-exclusion · Deposit limit · Duration limit · Hourly reality check · Time-out · Self-diagnosis test · Links to corresponding agents

  • Is there a ‘refer a friend’ program?

  • 21Casino has a ‘refer a friend’ program and they also have an affiliate program called ’21 Affiliates’.

  • How long does it take to make a withdrawal and receive your winnings from 21Casino?

  • It all depends on the method that the players use to make a withdrawal. It can take up to 3-5 business days for credit and debit card withdrawals and up to 2 hours for eWallets.

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